Accounts
What is Delivery Info - Address Already In Use
What macro do you use when a customer got a message that their order was delayed by a storm and they don't have a storm in their area?
What is Delivery Info - Area Not Affected by Weather
What is Common Quality Confusion - Pink Lemon - About
What macro do you use when a customer reaches out and is concerned about the price of vegetarian recipes being the same as protein-based recipes?
What is Pricing and Sales Tax - Vegetarian Cost Inquiry
What macro do you use when a customer would like to know more about our wine program?
What is Wine - General - About
What macro do we use when a customer changed their address for an individual order, and would like to know how to change it back to the original address?
What is Delivery Info - Revert to Original Address
What macro do you use when a customer reaches out complaining that their order was delivered by an unmarked car?
What is Delivery Info - Unmarked Delivery Vehicle
What macro do you use when a customer reaches out saying their chicken is warm?
What is Damaged - Warm - Single Ingredient
What macro do we use when a customer calls in requesting cancellation on a voicemail and we follow up confirming cancellation?
What is Follow Up - Cancellation Confirmation - Phone Outreach
What macro do you use when a Customer reaches out because they can’t find our recipe kits in Costco anymore?
What is Retail - Costco - Availability Inquiry
What macro do you use when a customer didn’t realize they reactivated their account, and is asking why they have a delivery on the way?
What is Reactivated - Unexpected Box
What macro do we use when a customer would like to know if we’ll be shifting deliveries the week of an upcoming holiday?
What is Holiday Info - Future Holiday Shift Inquiry
What macro do you use when a customer reports the label on an ingredient is incorrect, like radishes are labelled as carrots or something?
What is Ingredient Issue - Label Error / Mislabelled Ingredient On Packaging
What macro do we use when a customer reaches out and asks if they can pause or put their account on hold?
What is Cancellation Request - On Hold or Pause Account Inquiry
What macro do you use when a customer asks why we don’t use biodegradable materials like our competitors?
What is Recycling Program - Biodegradable Materials Inquiry
What macro do you use when a customer reaches out saying they got the wrong recipes in their order, but when you pull up their account it's what they were scheduled to receive?
What is Upcoming Page - Confirm Meals Customer Selected - Customer Confusion
What macro do we use when a customer reaches out and says they got their Blue Apron box that was already refunded by the Shipping team?
What is Morning Resolution - Retroactive Refund - Box Received
What macro do you use when a customer reaches out and would like to know if we’re going to sell the pre-made sauces or other pre-made ingredients on our Market?
What is Pre-Made Ingredients - Availability for Purchase
What macro do we use when a customer would like to know why their sister has a different price than them?
What is Pricing and Sales Tax - Family/Friend Price Difference Inquiry
What macro do you use when a customer inquires about receiving notifications before their next charge?
What is Payment - About - Upcoming Charge Notification Request
What macro do we use when a customer wants to switch from the Signature for 2 to the WW Freestyle plan for just next week?
What is Accounts - Upcoming Page::How to Flex Plan
What macro do you use when a customer reaches out via the recipe rating feature for a delivery issue?
What is Recipe Rating - Delivery Issue
What macro do you use when a customer reaches out and is upset there isn't an additional bag around their protein?
What is Leaky Meat - Extra Bag Inquiry
What macro do we use when a customer reaches out asking why Blue Apron didn’t proactively inform them we’d start charging sales tax?
What is Pricing and Sales Tax - No Proactive Outreach Inquiry
What macro do you use when a customer asks how to cancel an order they placed on one-time deliveries?
What is One-Time Deliveries - Cancellations - How to Cancel Order