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Useful Tools
Call Process
Off- Versus On-Ex
Quality Assurance
Potent Potables
100
T3 reps log into it before they can access other tools, including HCSC Citrix.
What is the ALTA DESKTOP?
100
It is the status you need to be in in order to receive calls from Sales Agents and applicants to begin the application process.
What is "READY"?
100
Until further notice, it is the only way to complete all Off-Ex applications.
What are PDFs?
100
They are the categories in which all calls are broken down and evaluated accordingly.
What are OPENING, LEARNING, SOLUTIONS, and CLOSING?
100
It is a popular beverage at Alta Resources. It can be take alone (black) or with an assortment/combination of condiments. Its dispensers are regularly drained throughout the day, and refilling them is a common occurrence.
What is COFFEE?
200
It is the main point of access, where documents are shared throughout the HCSC tiers.
What is SHAREPOINT?
200
It is the website T3 reps are expected to utilize in order to verify each applicant's information and submit his/her PDF for Off-Ex enrollments.
What is SALESFORCE?
200
They are the two crucial things that all applicants need in order to enroll into health and/or dental coverage until OE, which starts in November.
What are SEPs and EVENT DATES?
200
They are the major requirements of the Opening.
What are the GREETING, WILLINGNESS STATEMENT, and HANDSHAKE CHECKLIST?
200
It is another popular beverage, but not as common. Employees usually provide themselves this beverage of their volition, as it is not provided by management. Like coffee, it provides caffeine, but unlike coffee, its goodness is derived from seeping leaves in bag.
What is TEA?
300
It is a tool that allows you to check your schedule to make sure that your are present and punctual when you are scheduled to be. It allows you to request for time off and early release.
What is ASPECT?
300
It is the website used to complete an On-Ex enrollment.
What is the MARKETPLACE (www.healthcare.gov)?
300
They are the primary deciding factors that will determine if applicants will receive an APTC and how much?
What are INCOME and HOUSEHOLD SIZE?
300
They are a major component throughout the Learning-portion of the call process. Without it, it is very difficult to verify that all information entered is correct.
What are PHONETICS?
300
They are sought after alternatives to coffee and tea. While these drinks serve the same amount of caffeine, their effects are boosted with sugar, vitamins, and other non-FDA-approved substances to provide more "energy".
What are ENERGY DRINKS?
400
It is the only program available on both desktops that allows T3 reps to efficiently fill out information into PDFs and save them for applicants.
What is ADOBE READER?
400
The first is the function used to pause the Calabrio recording in order to keep payment information off the recording. The second is the function used to resume the recording in order to allow management to monitor the remainder of any given call.
What is PAUSE and RESUME?
400
They are other subsidies that are offered through the government that may help alleviate other costs like deductibles and out of pocket maximums.
What are COST SHARING REDUCTIONS?
400
It is the ONLY tool that if IGNORED in the Solutions-portion of a call can result in an interaction with the applicant to be a risk to Alta's business with its client (HCSC).
What is CALABRIO?
400
They are not to be consumed. Rather, they are used to sanitize a variety of surfaces (e.g., hands).
What is HAND SANITIZER?
500
It is the environment that T3 reps must log into in order to gain access to Finesse in order to verify attendance and adherence to their respective schedules.
What is the HCSC CITRIX?
500
They are the key documents that ensure that all calls meet the expectations of the client? One provides the CCR with the proper cues to hit and suggest verbiage to use with each and every client. The other ensures that the CCR has all the initial information to guarantee a painless process.
What are the SCRIPTS and HANDSHAKE CHECKLIST?
500
These are the individuals that we must refer to when reps notice come across changes in an applicant's information because these individuals are the authority on any/every cause of increase/decrease with an applicant's premium.
What are SALES AGENTS?
500
It is the only way to end the call that proves to applicants that we remember who they are and appreciate their commitment to BCBSXX.
What is BRANDING?
500
It the safest liquid provided by Alta Resources. It is a popular choice due to its ability to adapt to a various uses. It is great to lubricate vocal cords AND clean surfaces.
What is WATER?