SOP Central
The Toolkit that houses the majority of E&I Job Aids.
The E&I Advocate Toolkit
The clinical support we provide to a member calling to verify coverage of their newly prescribed Metformin.
What is Diabetes Education and General Condition Management (if available to member)?
The most common cause of angina.
Coronary Artery Disease
Online portal for Continuing Education Opportunities
What is CE Direct?
Vital signs consist of these five things.
Temperature, pulse, respiration, blood pressure, and pain
Maximum days an RX PA review takes
14 days
The member is calling r/e their Ozempic medication denial for weight loss. This is the program we would refer into if available to the member.
What is Real Appeal?
How often a woman age 40 should obtain a Pap smear.
What is every three years (per USPSTF and ACOG)?
The Toolkit specific to T3 that houses Career Growth pathways
A4Me Tier 3 Career Growth Toolkit
After receiving an antibiotic, a patient is developing hives. They are experiencing...
A Drug Allergy
Where the MHD Offline Process is housed.
A4Me Clinical Job Aid
DAILY DOUBLE: The clinical support we offer to a member calling in to verify his surgeon is INN.
Preadmission Counseling and General Condition Management
Recommended screening age for people at average risk of colorectal cancer per the USPSTF and ACS
What is recommended at age 45
A collaborative effort across UHG to bring together internal and external partners who are committed to reducing burnout and increasing professional joy for clinicians.
What is Joy in Practice?
The normal resting heart rate for an adult.
60 to 100 beats per minute
What we recommend to a member calling in regarding a DME code that is listed as "Refer Medical Policy" in KC
Advise the member the item requires manual review to verify coverage, recommend a pre-determination. Quote the benefit from AVA/ACET, recap, document and close call.
The support we provide to a consumer calling with a swollen foot and a history of DVT.
What is Triage?
The tool within SDM that we can use to assess treatments and tests based on age, impact to daily living, and length of time with condition.
What is the Care Options Tool?
Training that provides a wide array of skill building opportunities to practice skills learned during new hire training so you can strengthen your job performance.
What is A4Me University?
The first nursing school was established in this year
250 BC in India
Requests to Change/Remove Password
Must be submitted in writing to the UnitedHealth Group Privacy Office/IRG (Individual Rights Group), Must contain the customer's signature, will be completed within 7-10 days of receipt
The Job Aid used in 911/ER situations.
HCDS Emergency Process
Discuss with your physician if you are a male 55 years or older.
UHG's Mobile App for Employees that puts what you need at your fingertips, helps you stay informed with industry and company news, and keeps you connected to other team members.
What is Sparq?
DAILY DOUBLE: The Lady with the Lamp, also known as "The Queen of Nurses"
Florence Nightingale