Give me a BREAK
Who needs to verify that breaks are occurring every shift?
What is: The MIC on that shift should be giving out breaks according to the law, however as the RGM it is my responsibility to ensure that this is happening daily.
What is the easiest metric to change to increase my Supreme score?
What is OTD
What does PAA mean?
What is Profit after advertising
Whose leadership is key to hiring the right people with the right fit?
What is the leader of the team- you!
What is a build to?
What is a tool that tells you how much to build your order to for ordering
Between what hours of work should an employee take their break?
What is between the 2nd-5th hour of work
What does my CPT have to be to score a 3 on Supreme? (over 40% Digital)
What is 26 or under
What are the qualifiers to make bonus each period?
What is Supreme score of 4 or more and no failed CORE audit
According to this presentation, what is one thing you should look for when interviewing?
What is availability and flexibility
Team fit and conflict
Background and experience
Work ethic and attitude
What tool do we have to track ICOS on a daily basis?
What is daily counts
After an employee has signed a waiver, what is my next step?
What is go into Smartlynx and maintain employee to check they have one in place
What speed do I need to achieve to get a 4-star Supreme rating?
What is under 3:50
What is the transaction measurement you have to get to achieve bonus?
What is SST over DMA
Over 1% or 2%
Who should be completing interviews in your restaurant?
What is the RGM should always be involved and have final say. AGM's should complete first interviews and RGMS should complete finals.
Who in the restaurant most impacts ICOS?
What is every team member on the team including managers
After an employee signs a meal waiver in ADP, what is the next step to avoid a meal penalty from being assessed when they don’t clock out for their meal period?
What is Manager will navigate to Smartlynx and add the waiver to the employee profile.
What score on my CORE ops do I need to achieve a 5-Star rating?
What is under 5
If I am a $2Mill-$3Mill restaurant, what percent over my PAA budget do I need to hit to earn $1200?
What is 7%
Why should hiring be a priority for you each week?
What is- if we don't have the right people to do the job, we cannot be successful
What does it mean when your ICOS is high?
What is: High ICOS means we're wasting food, over-portioning, or mishandling product. You’re losing money also because it impacts your bonus payout.
If an employee does not want to regularly clock out for their meal period, what option do they have to be legally compliant?
What is sign a voluntary meal waiver which allows them to not have to clock out for meal periods and a penalty won’t be assessed.
What is the deadline/date for complaints to count against your CPT for the period?
What is the last Tuesday of the period at 10AM
Name one of the criteria you have to meet for the financial portion of the base bonus.
What is: Labor to budget, ICOS to budget or add-on at 50%
When should you never make a hiring decision?
What is out of desperation
What is theoretical quantity on your ICOS variance report?
What is the amount of food that you should have used based on what was entered into the computer