SHIFT SWAP
During peak season how long in advance can a swap request be submitted?
up to 2 weeks
AA scheduled for MET but their ACCOMS says they should not be. What is expected of you?
Remove the MET shift if open pay period
Refund the points/UPT if closed pay period
On which section of the scheduling tool can you view the eligible VTO/VET opportunities that an employee can accept?
Associate tool
A Flex employee returned from LOA but unable to find shifts, what is the next course of action on your end?
Look for the available shifts in scheduling tool, ask them which shift they would like to claim and once confirmed, code the shift on their timecard
Which tool is used to confirm swap eligibility?
Shift Swap Tool
If MET is scheduled on Tuesday but they have vacation on Wednesday, what are you expected to do?
Remove the MET shift
Where on labor scheduling do we identify VTO given by site?
True/False
Post training, ATC is the only tool used to timecard corrections
True
Where on shift explorer do you locate the history of previous swap request?
Request History
If the employee is scheduled for MET but unable to work the shift. What is expected of you?
Advise them to use their time or submit a shift swap request
Confirm the VTO time stamp and badge activity, who gave them the VTO (not name just postion) then do a task to HR
To create a task to site HR what status should our case be in and which queue should we assign the case to?
Pending- Pending site HR action/response
My HR Kiosk US
If the employee reports they have a shift swap approved but it is not showing on their timecard, they also have proof of this. How do we proceed?
Which tool is used to review shift type?
SSPOT
Schedule Single point of truth
If VTO was given by site today and the employee called in to query their time, what do you advise?
They need to wait 24 hours for it to be coded
True/False
We only refer TAA contacts to site
False
Only refer contacts outside of TAA to site. We own and resolve all TAA contacts
We create a task to site HR to confirm shift swap details
False
No task required once we can verify the information. If not, advise them to submit a new request or request time off
If a NH is scheduled for MET on their 4th day of employment but they missed the shift. What are you expected to do?
Refund any UPT/Points received.
We don't delete past shifts
Name the tool to troubleshoot VTO issues
Labor Scheduling
Where on scheduling tool can we find the shift premium and confirm that the employee picked a shift with this incentive?
Share all steps
Opportunities- filter date, filter shift type, check incentives section for shift premium-headcount-accepted list to locate the employee