New horizons
Guest is calling through this queue to book a package to the Bahia Principe Fantasia Punta Cana.
What is the Vacances WestJet Quebec queue
Agent David called the Sunwing queue to book a package for his family from Montreal (YUL) to La Romana (LRM) and stay at Bahia. Which brand does this fall under?
What is Vacances WestJet Quebec
It is strictly forbidden to do this when booking multiple rooms unless requested by the caller.
what is split bookings
Passenger Terry calls into WVI to inquire about booking a package from YUL to FPO at the Viva Fortuna Beach by Wyndham. As the Representative how will you assist the caller?
Agent will advise customer unfortunately FPO is a Sunwing exclusive destination then will proceed to search availability through Sunwing
Passenger Lianna calls the Vacances WestJet Quebec queue and is leaving in a few days for vacation. She has a package from YQB to CUN staying at the Bahia Principe Grand Coba. She needs to know how to do Web check-in from her phone.
what is the agent will advise to check in to the Vacances WestJet Quebec mobile app.
Pax John contacted the reservation center to make a reservation for his friend's spring break trip to Santa Clara (SNU). Which brand does this reservation fall under?
What is Sunwing due to the destination being Sunwing Exclusive.
Agent Janet has called in with issues while making an online booking for her client.
You ask for the agency PIN code. However, she has informed you that she is the manager and does not need to provide the PIN.
What is the PIN code is required. If they don't have it, they need to call back before we can proceed with the booking.
Lara is calling Vacance WestJet Quebec and would like to book a vacation for her and her sister Lianna. They want to travel to FPO from YUL for two weeks at two different hotels
What is not possible FPO is exclusive to Sunwing and is not applicable to VWQ
Jess booked a vacation for her and Chelsea. They will be leaving from YUL going to MBJ staying at the Breathless Montego Bay Resort and Spa together.
They are departing in 2 months and Jess is calling to make a minor name correction for Chelsea.
from Chealsea to Chelsea.
What is Jess can complete the name correction by logging into the VWQ MBP to complete the minor name correction.
Guest Miguel calls into the Sunwing queue to inquire for a package departing YYZ-MBJ staying at the Bahia Principe for 2 people. How will the agent assist the guest?
What is agent will advise the customer that the resort in question is not available with the Sunwing brand and offer an alternative.
Note: Package with the Bahia Principe hotel is only permitted for Quebec residency customers and must depart from YUL,YGB or YQB.
The maximum number of bags that can be pre-purchased is two checked bags per person. At the airport, a third checked bag or beyond will cost $210 each ($115 each as of October 24, 2022), subject to availability.
What is checked bags per person baggage allowance
Pax John contacted Vacances WestJet Quebec to make a reservation for his friend's spring break trip to Santa Clara (SNU).
What is destination is not available for the VWQ brand because it is a Sunwing Exclusive
Tyrique is calling to book a vacation YQB going to CUN staying at the Bahia Principe Grand Tulum in double occupancy. He saw a deal on this website although prefers to booking with a Human.
What is the Vacances WestJet Quebec website.
DC Mike calls into the Sunwing queue to inquire a package departing YQB-SXM staying at the Secrets St Martin for double-occupancy.
What is the search will be conducted in the Vacances WestJet Quebec branch in TTS as the Secrets is is exclusive to the brand.
DC Dex called in to cancel his reservation for two passengers that is 50 days prior to departure.
The booking is paid in full and they both have the Manulife Global Travel Insurance + worry-free plus.
what is DC will receive full refund to the original form of payment with deposits refunded in future travel credits. insurance non-refundable.
Elena has called Vacances WestJet Quebec. Elena is leaving from YUL going to PUJ and will be staying at the Hotel Bahia Principe Grand Turquesa in triple occupancy.
Stefan will be joining her in destination and Bonnie will be flying in from YYZ.
What is a deviation. Booking Different Gateways Sharing the Same Room and Book a Package Sharing with Land Only.