ICOS
What is the daily ICOS target
What is .80%
What does CPT Stand for?
Complaints per transaction (10K)
Key responsibility of an AGM?
Supporting the RGM:
finding/hiring and developing TB employees
helping create a weekly schedule and deploy correctly
Guide new team members in onboarding
What is: The ICOS goal for P3
What is 1.94 for Vancouver
What is 1.92 for Seattle
What do you do when your ICOS variance is over target?
What is
1. verify counts
2. Verify units of measure
3. Verify transfers in and out
Where do most of our complaints come from?
Digital orders- missing items or customization
What metrics are you accountable for daily that support the restaurant?
CPT, Labor, OTD, ICOS, cash management, addons
What is considered green labor?
What is making adjusted labor target
Who should complete the prep chart for the day?
What is the opening manager
What do you do if a guest comes in and accidentally placed a digital order at another location?
What is: Ask what they ordered and make it for them!
What is your Supreme score measured on?
CPT
OTD
Core/FSCC
# of certified managers
The 4th person on deployment should be placed where?
What is the digital line
What do you verify on a Mclane delivery?
We received the correct items
expiration dates on perishables
damaged items
How do you calculate your CPT?
What is: Divide guest counts by 10,000 and then divide total complaints by that number.
When is it okay to go outside after the dining room doors have been locked for the night?
Never- when you're going home
On Mobile/Delivery orders where should the names be indicated?
What is: on the receipt taped to the front of the bag facing the customer?
Who makes sure that rotation is done correctly?
Every shift during your MIC walk the MIC should verify correct rotation
What tool should be put in place to ensure we are running a smooth shift every shift?
What is: TRED- deployment
What is your role regarding safety and security?
Safety training
Food safety walk
First aid supply training verification
What level of discipline is 2 NCNS's?
What is: termination