Show:
Cash Policy
TRED
HR
Food Safety Checklist
CORE
Running the shift
Drive thru Shop
MIC Success Routine
100
We never allow employees to share this for any reason
What is a cash drawer?
100
This is the letter of TRED that says I will make sure my team knows the goals for the day? What does it stand for?
What is T - Target setting and Communication
100
This is who you call when an employee is injured.
What is Medcore?
100
Temperature of proteins coming out of the rethermalizer should be
What is 165?
100
This is the number of taco shells the starter can hold in one hand.
What is three?
100
We check this one week before our shift.
What is the schedule?
100
This is the amount of time we are given to acknowledge the customer?
What is five seconds - 3 beeps?
100
MIC stands for what?
What is manager in charge?
200
This is the person who should feed the money into the safe when counting down a drawer
What is the Cashier?
200
In order to meet this category, I will ensure my line is stocked with the necessary paper goods.

What is R - Rush Ready?


200
We are never allowed to do this, for any reason, without expressed permission from the Market Coach or above.
What is close the store?
200
What do you do with the remaining cheese when the pan time expires?
What is throw away?
200
This happens when a tool on the line is placed in the wrong ingredient.
What is cross contamination?
200
This is the position in which I should spend 80% of my time.
What is the MIC zone - Expeditor
200
This is the allowed time at the window per Bell American standard during lunch peak time.

What is 50 seconds?


200
On the MIC success routine, cleaning tasks are broken into two categories, what are they?
What is weekly and monthly?
300
I must ensure the cashier does this before they begin their shift.
What is count their drawer?
300
In order to meet this category, I will ensure my starter is communicating on every order.
What is T - Target setting and communication
300
We are never to allow someone to work before they do this.
What is clock in?
300
When this product is removed from the rethermalizer, you will temp every bag.
What is carryover?
300
These items cannot be within customer view.
What are cleaning supplies?
300
My shift should begin with this process to ensure my team is on the same page.
What is the shift huddle?
300
This is the question we ask to verify the customer's order?
What is, Is everything on the screen correct?
300
These are the three areas we check when doing a customer service walk.
What is interior, exterior and team readiness?
400
This is required before accepting $50.00 or $100.00 bills.
What is manager approval?
400
Checking my schedules a week in advance will help me complete this category efficiently.
What is D - Deployment?
400
At open, we are never allowed to enter the building without what?
What is another person?
400
This cold line item is temped every time you complete a food safety checklist.
What is tomatoes?
400
This is how we ensure a quesadilla is cut correctly.
What is arrows on the package?
400
I should never take ownership of the shift before I complete this process.

What is count the safe?


400
We should always offer this item if it is not ordered.
What is a drink?
400
According to the MIC success routine, this is the time during the shift that we offer recognition or feedback.
What is post-rush?
500
This must be done before the cashier leaves the building at the end of their shift as they MUST be present for this process.
What is counting down their drawer?
500
If my headsets are charged and in working order, and there are four of them, I will meet this category.

What is E - Equipment?


500
At close, we are never allowed to leave the building this way.
What is together?
500
These are the only two cold line items carried over at night.
What is sour cream and bottled sauces?
500
This is the weight of a "Full Taco".
What is 2.9?
500
I should use this tool to direct my team members to complete all their tasks.
What is the shift excellence board?
500
This is the standard greeting in the drive thru.
What is "Hi, How are you?"
500
According to the MIC success  routine, this is the time during the shift that we review the TM training calendar.
What is pre-rush?
600
This process must be completed with another manager present.
What is safe count?
600
This is the Bell American Standard for combined time on window and menu.

What is 2:40?


600
In the event a team member tells you they are being harassed, this is what you do immediately.

What is tell your RGM?


600
These are the only two items that are not carried over at close.
What is shredded chicken and rice?
600
These are the two opportunities for bonus points on the CORE.
What is uniforms or The Make Up?
600
While deployed as the MIC, what task am I not allowed to do and what position am I not allowed to work?
What is starter and prep?
600
This item is always provided with products that have lids or are in containers.
What is spork/utensils?
600
According to the MIC success routine, this is the time we observe and coach food champions to communicate on the line.
What is rush?
700
This is what we do to correct a safe shortage.
What is short a drawer?
700
If the food is ready and the window time is 85 seconds, this is the bottleneck.

What is the cashier?


700
These are the only forms that Shift Leaders are allowed to use to write someone up.

What is prewritten documentation?


700
What is the first thing we do on the food safety checklist?
What is calibrate the thermometer?
700
If this item remains on the cold line past the breakfast day part, it will result in a failure of a CORE.
What is bacon?
700
If an employee cannot clock in, they must complete this form before they are allowed to work.

What is the time edit log?


700
This is the number of napkins that should be given with each order.
What is one napkin for every 2 items ordered?
700
This is considered the MIC's roadmap to success.
What is the MIC Success Routine?
800
In the event a drawer is counted down and settles short, the team member has the option to pay the money back - True or False?
What is False
800
If the food is not ready and the window time is 85 seconds, this is the bottleneck.
What is the line?
800
This is where you go to report a customer or employee injury.
What is online RISK forms?
800
What is 45 minutes in relation to carryover?
What is time in the ice bath?
800
This is the time flour tortillas should be grilled.
What is five and five?
800
This tool is my guide to running a successful shift.
What is the MIC Success Routine?
800
When handing out the bag, this is the information you should share with the customer about their order.
What is How many items are in the bag?
800
This is how often we should be completing a customer service walk.
What is every 30 minutes?
900
This security information should never be shared with anyone else in the store.
What is manager codes?
900
If five people are working, you have two of what position?
What is starters?
900
This must be provided to the HR department before an employee is allowed to return to work from an injury.
What is a doctor's note?
900
Carryover products should be dropped during this day part.
What is beginning at lunch drop
900
This is step #4 in hand washing.
What is rinse soap from your hands using hot running water?
900
This is an item in my possession that I am never allowed to give to a team member for any reason?
What is my keys?
900
How does the customer take the survey?
What is "tellthebell.com"?
900
What are the three rights?
What is right ,people right place and right number?
1000
In the event I issue a refund to a customer, these are the signatures that are required.
What is the Manager and the Cashier?
1000
If six people are working, you have two people in what location?
What is Drive Thru?
1000
During an investigation, this is the only person you are allowed to discuss the details of the investigation with.
What is the RGM or HR?
1000
This is the result if you carryover shredded cheese and you have a morning CORE.
What is significant - FAIL
1000
This will result in a 10 point deduction if not served in the proper packaging.
What is the box?
1000
I am responsible for ensuring this process is completed regularly, to guarantee great customer service.
What is customer service walk?
1000
The two part closing must include this.
What is "Thank You"?
1000
According to the MIC success routine, closing tasks begin how many hours before close?
What is four hours?