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Bottleneck Management
Prep & Hold
Learning Zone
100
Cinnamon Twists
What is 1.3
100
A.B.R. stands for what?
What is Achieving Breakthrough Results
100
What are the Order/Window Goals for Lunch Daypart, Monday - Friday
What is 50/50
100
Red Strips are good for how long on the line (not in cups)
What is 24 hours
100
Name 1 of the 2 benefits of the LZ for the team trainers?
What is Consistency in training & does Prepare and Show & Tell for you
200
Volcano Taco
What is 3.4
200
What does E.A.R.S. stand for
What is Explore, Analize, Respond, Make it Stick
200
What % of time should you be in the MIC Zone
What is 80%
200
How many colored dots are there
What is 4
200
What tool should “prompt” an MIC to ensure training has occurred
What is MIC Success Routine
300
Fresco Soft Taco
What is 4.1
300
What does L.A.S.T. stand for
What is Listen, Apologize, Satisfy and Thank
300
How do you identify bottlenecks?
What is watch the monitor
300
What is the tempature for oil
What is 350 degrees
300
What are 2 of the 4 benefits of LZ for Team members
What is Fast easy Access to consistent training tools; Fun & Interactive; Virtual Practice; Available in English and Spanish
400
Volcano Double Beef Burrito
What is 10.8
400
What does CXR stand for
What is Cash Exception Reporting
400
Where is the MIC Zone
What is Expidite/Stuff Position
400
An OPEN box of nacho chips is good for how long
What is 48 hours
400
How many hours per day are built into the daily schdule for training
What is 2 hours
500
Crunchwrap Supreme
What is 9.1
500
What does W.I.T.H stand for?
What is Watch the flow, Ingredients stocked, Two in Drive-Thru during peak periods & Headsets on
500
Why is Maximizing Througput Important
What is More Transactions = More Sales
500
24 hour fry items should be fried after what time
What is 2:00 pm
500
What does TOG mean
What is Training and Observation Guide