Orientation
The response time
What is 3 seconds
Gloves are required
What is anytime you're handling food
Items fried
On the fly
What is needed right away
Store hours
Breakfast over at 10:30am and lunch starts at 10am
Taco John's established in
What is 1969
Hot food range
Minimum 165
Max 175
Cook and hold time potatoes
What is 2.5 minutes and 20 minutes
Amount of beef on a taco
What is 1 1/2 oz
Grease Disposal
The proper uniform
What is hair back, name tag, apron, work shirt, proper pants, non slip shoes
Cold food range
Minimum 34
Max 40
Cook and hold time fried chicken
What is 3 minutes and 30 minutes
Grilled items when
What is before any other items, when possible
Dishwashing procedure
What is rinse, wash and scrub, rinse again, sanitize minimum of 30 seconds, air dry
H.E.A.R.T
What is Hear, Empathize, Apologize, Resolve, Thank you
Recipe Builds
What is the recipe book
Filtering and fresh oil
Side options for a combo
Downtime Responsibilites
Taco John's core values
What is guest obsessed, win with people, growth, leadership, excitement, change, and community
Ice bath procedure
What is fill the bucket equal parts ice and cold water and no more than 2.5lbs of food. Leave small opening for ventilation
Cooking and seasoning ole procedure
What is, fill the basket no more than 3/4th full, shake excess, cook 2.5 minutes, drain 10 seconds, season once, scoop, season a second time
Boss Burrito build
What is red rice, black beans, chicken or steak, cheddar cheese, chipotle lime sauce, pico de gallo, and sour cream
Questions to ask while order taking
What is are you using the mobile app, try to upsell into combos or add to their order, confirm their order, mention the survey.