Director 7
How do you properly order a reinstatement letter?
In MSP
What are the 6 steps to the order?
1- Sac close
2 - Cure by EOM
3- Cure by next month
4- Intentions
5- RFD
6- AFS
How is your performance measured each month?
ISM- Greater than 90%
AUX- 30% or lower
Attendance - 2 call offs or no more than 3 occurrences
Scorecard- within the 75th percentile
When collecting payments, what total are we collecting and where can I find this dollar figure?
At the top of Director 7 as this amount includes all fees. Let the client pull you back.
This team member is known as the " Bougie one" ... who am I?
Starr
How do you maximize the screen?
control +
- RSG
- Pathfinder
- Rock Tok
What place do you currently hold on scorecard?
TBD
What is Trans 60?
Explanation to be determined by host
This team member is known as the silent killer.... comes heavy on the jokes, and quick with the come backs... who am I?
Muhsina
We know the first of the month often isn't displayed correctly within DLQ1. How do we determine the correct amount due?
F21 Key
When and where is your team outing?
06/23- Garden Bowl
What is the " sweet spot" we shoot for our average handle time?
8:30-9:30
2. Check the name and the date the task was set
3. Compare the date to the notes as well as the TM names who set the task to determine what action is required
This team member is also known as " The wedding singer"... who am I?
Anthony
What is the name of the previous system used in place of Director 7?
MSP
If you are speaking with an FHA client and setting up payment arrangements to cure either this month or the following month, what luna work item do we set?
D-Ops Mission Control: PTP Audit Needed
What is our teams goals for calls per hour this month?
3.60-4
When a client calls in requesting an update from HAF, identify what process you take to check for an update.
- Check the notes
- We handle the request in the order its received
- There is only 1 person handling these request, we ask for your patience during this time
- Hit up Wilma for an update
- Contact for HAF POC
- Check for open tasking related to to HAF
- Check doc viewer for docs received
This team member loves animals, and plans to get a cat to replace their sister.... who am I?
Imran
How often should we be using Director 7?
Always!!!
If a client calls in and wants to cancel all property preservation what luna work item do we set?
CLICAN
What amount is the compensation plan capped at?
4,000
When you are OOO what action is required from you prior to your absence?
- Check current day emails & voicemails
- Find a cover ( communicate with them to ensure they are in the office the day you are out)
- Be sure your cover will be in office
- Set PTO when applicable
This team member is deemed the "Life of the party"... Who am I?
Lavender