Golden Rules
This rule reminds you to take ownership of your tasks and outcomes.
What is "feel responsible"?
The monomum timeline for this type of ticket is 30 days.
What is "Fixed date SLA"?
This stakeholder’s last name could remind you of a sweet, fluffy pastry.
Who is Lukas Hansel?
The first step in evaluating a candidate's qualifications by reviewing this document.
What is "CV screen"?
This shows you the overview of all applications you received
What is "Applications Report"?
Always keep moving—mentally or physically—by following this rule.
What is "stay active"?
This SLA runs endlessly without a set end date, ensuring ongoing support.
What is "Continuous SLA"?
This team member's first name might remind you a very popular award, he also uses the coolest T-shirts.
Who is Oscar Rodriguez?
This milestone is reached once the candidate has met the hiring team for a conversation.
What is "Interview done"?
This allows you to see how many positions there are currently globally or according to your region/recruiter
What is "Open Jobs Report"?
To plan for the unexpected, follow this rule and consider different possibilities.
What is "think in scenarios"?
For market research and pipeline building purposes. Should interviews or even a hire need to be executed, a staffing
What is "Pooled SLA"?
This person is like a chameleon, balancing responsibilities as both a team member and a stakeholder.
Who is Tatyana Camacho?
Time to formalize the job opportunity by completing this action in writing.
What is "Make written offer"?
Here you can monitor open processes. Those are figures you can still influence to improve your performance
What is "Current Status for Recruiters"?
This rule is all about keeping everyone informed and addressing potential issues early.
What is "communicate proactively"?
The tickets will appear like this if the ticket hasn’t been resolved until the day of the SLA.
What are "Overdue tickets"?
This team member brings their A-game and shares a first name with a famous TV sitcom character from Friends.
Who is Rachel Guemez?
The candidate agrees to join the company, marking this exciting stage.
What is "Offer accepted"?
This shows historical data. The goal is to evaluate ho we did perform
What is "Past Performance Details"?
Numbers don’t lie, so this rule encourages you to stay on top of your data.
What is "know your figures"?
You adjusted the SLA due to this reason: Requester changed the skillset from L2 to L3
What is "Requiriments change"?
This stakeholder's first name could belong to a Shakespearean heroine, while their last name hints at something small and precise.
Who is Amilia Tikta?
Unfortunately, the process ends here for a candidate who doesn’t meet the requirements.
What is "Applicant rejected"?
This info will help you to better structure your work and negotiate SLA's
What is "Conversion Dashboard"?