Tunnel Equipment
How often should you be conducting a walk-thru in your tunnel?
What is every 2 hrs
What report helps you identify trends and volume?
What is Labor Report By Hour/By Day
Name 3 Benefits Team members qualify for on Day 1
What is PTO, EAP, Financial Wellness Employee Wash, Shoes for Crews
What is weekly
Walk me through proper way to guide car onto conveyor?
What is Walk Forward, Smile, Stiff Arms, Point to the Sign, send and waive.
How fast do the Big man Wraps need to be with Neo Glides?
What is 90-95
What should we do prior to making cuts and sending people home?
What is check Weather, Trends, Lunches, Projects
Other then open enrollment when can you change Medical Elections?
Who is life changing event
What would lead system red to get clogged?
What is Hard Water
Who makes the biggest impact when the customer first pulls in?
Who is CSA/GSS
How fast do your Big man wraps need to be with Cloth?
What is 80-85
What should you do for scheduling on a rain week?
What is Stagger
What additional benefit comes with only the HDHP plan?
What is a HSA (Health Savings Account).
What steps should you take when you have negative consumption?
What is Double Check Count, Review Transfers in, Make proper adjustments in Mister Connect and Notify RM
What should we do if a long term members credit declines and they don't have a credit card on hand? What if the customer thinks the wash is to expensive?
What is Wash Car
How often do we grease bearings that are 360 vs Bearings that pivot?
What is every week for 360 and Pivot every month
How many people should you have on clock on a rain day at an express and IC?
What is Express 2-3 and IC 4-5
How many times a year does ESPP open up?
What is Twice/2 times
What Chemical is to High if your cars are coming out sticky?
What is System Yellow
How do you properly handle a damage claim?
What is Listen, Apologize, Solve, Thank
What are the proper steps to follow if your conveor is not starting?
What is Check E stops, Air, Hydraulic Oil, Loose Chain, Jammed Roller, Relay Board, Call Maintenance and RM
How many Daily Labor Hours are you allowed to use at an Express site with over 33,000 cars washed?
What is 60-66 hrs
When and how do you qualify for Medical Benefits?
What is 6 months averaging 30+ hrs
What Chemical is to Low if your car is coming out Dirty?
What is System Red
What do you do if a customer requests a RM or DO number?
What is get contact info and have RM or DO reach out