Product
Positioning
Positioning
QM & Guardian, Speech Analytics
Easy add ons for a deal?
Creativity, Innovation, and Inspiration
What is the color of purple?
Workday
What is Talkdesk’s new HR system of record?
Discovery, Buyers Research, Internal Prep, and SE Partnership.
What are steps before a demo?
A document mapping what products are in EA and GA.
What is the product availability matrix?
500 Agents or less, light workforce management needs, Few forecasting models needed.
What are the Talkdesk WFM limits?
Twilio Hackathon
How did Talkdesk get started?
V2M2
What is Vision, Value, Method, Metric?
Habor Tour,, QM, WFM, Healthcare Cloud, Retail Cloud, FinServ Cloud, WOW.
What are types of demo?
Product release information for future releases can be found here.
What is the sellers portal roadmaps tab?
74% of decision makes say a lack of this lead to implementation failures.
What is the easy ability to integrate with other systems?
Dr. Shauna Geraghty
Who is the first US employee at Talkdesk?
Financial Services, Healthcare, and Retail
What are Talkdesk Experience Clouds?
Dialer, ServiceNow, Connections, ServiceCloud Voice, WOW demos & PCI.
What are examples of items that take more SE preparation?
Ability to receive electronic Fax using the DCE email channel.
What is Receive Fax via Talkdesk Fax?
Increase authentication strength, detect fraud, reduce risk, & decrease AHT.
What are the main benefits of Identities Voice Biometrics?
Talkdesk Gives, Women in Tech, and Diversity & Inclusion.
What are Employee Resource Groups?
60+ business tools including, CRM, Sales, and helpdesk systems.
What is AppConnect?
Core platform showcase vs a custom demo built for specific customer use cases.
What is the difference between a harbor tour demo and a WOW demo?
Popular EA product with some GA features used to connect business communications.
What are Microsoft Teams and/or Zoom integrations?
QM, WFM, and DCE do not pair with this
What is Salesforce ServiceCloud Voice?
Courageous innovation, Customer Obsessed, Diversity, Equity and Inclusion, Trust and Transparency, Community and Environment
What are the Talkdesk Core Values?
Phone Number Setup, IVR & Greetings Setup, Integrations, Configuration and Testing, Training, Live on Talkdesk
What are the 6 steps to get up and running with Talkdesk?
14 days
Prep time needed for a proper WOW demo?
PSTN, SIP, xConnect
What are the ways to connect telephony options?