True/False
Quotes must be entered with every P&A call
TRUE
What are the new call center hours?
7am - 8pm CST
Thank you for calling AllPoints, my name is ____ how can I help you today?
Thank you for calling AllPoints how may i assist you today?
Thank you for calling AllPoints, my name is ____ how can I help you today?
What is the Maverick warranty?
6 month - defective or new and unused
Hold time allowed is 5 minutes, then you must pick up and communicate with the customer.
TRUE
What are the IL counter hours?
8am-4pm CST
Im not too sure on that, please hold and I will get you someone that can answer this.
Im not too sure on that, can you please hold while I see what I can find out for you?
Im not too sure on that, can you please hold while I see what I can find out for you?
How long does the customer have to call and get an RMA on an OEM equivalent part?
90 days
Will call/hold for pickup orders are ready 30 minutes after initial call.
FALSE
1-2 hours is a good time frame to give
What are the TX counter hours?
8am-5pm CST
I must have all 7 pictures in order to be able to file the claim.
If you only have 4 pictures, I will try to submit the claim but it could be denied.
If you only have 4 pictures, I will try to submit the claim but it could be denied.
What should we tell a customer trying to return a nonstock item?
Nonstock returns are subject to vendor approval. We will reach out and follow up with you asap.
Parts Town list price is always correct regardless of who we are ordering from.
False
To get the correct pricing from a vendor other than PT, we need to do a quote case
All FMP accounts have migrated to SX
False
We still have accounts that order specifically with FMP
Which card would you like to use for this order?
Will we be using card ending in 1234?
Which card would you like to use for this order?
How long does a customer have to report a short ship or damage claim?
14 days