Policy
A client is asking for a letter or signed document. Can I do this?
No. Writing letters or signing documents of any kind is outside the scope of practice at TS.
How many words equals one minute?
40
How long do I have to complete documentation?
48 hours
What is the first step of the SAFE process?
SEND a mandatory protocol script.
What is another name for self-pay plans?
Direct-to-Consumer (D2C)
How do I reach out to People Ops?
Go to the People Ops link and submit a ticket.
What is the therapist to client word ratio capped at?
2:1
After how many weeks of no client engagement do I complete a discharge note?
12 weeks
Client SA, when you have to call EC or emergency services, client psychiatric hospitalization, CPS/APS report
What customer support email address do my clients with an EAP or BH plan use to ask questions?
partners-support@talkspace.com
What 3 steps do I need to take if I am requesting PTO?
1. Request time off in Bamboo
2. Mark as "out of office" on Google calendar
3. Mark off on your TS account
How many words do I get if I send a PDF to a client?
150
When do I need to have a diagnostic assessment and treatment plan completed?
After 2 sessions.
What is the second step of the SAFE process?
ASSIST and ASSESS immediately.
After how many days of inactivity are BH rooms no longer visible on the default dashboard view?
30 days
If a client asks if you can talk to their doctor, what do you instruct your client to do?
Reach out to recordrequest@talkspace.com.
What 4 items should be included in your intro message?
1. Working days/hours
2. Frequency of responses that clients can expect
3. Client plan details
4. Crisis resources
What plan type does not require 7 days of clinical engagement in order to complete an async progress note?
EAP
Where do I find a client's IP address?
Case tab, actions, emergency contact login.
How do I refer a BH client to psychiatry?
Actions, send eligibility questionnaire
Who should providers contact if they are in a disaster and cannot proactively notify their clients?
qualitymanagement@talkspace.com
6 minutes of audio or video messages will show up as what number amount on your dashboard?
0.1
What type of note is NOT a part of the client's record?
Psychotherapy note
What is the fourth step of the safe process?
EXPEDITE a safety plan.
Which plan type ALWAYS includes a 10-min intro session?
DTE