Policy
A client is asking for a letter or signed document. Can I do this?
No. Writing letters or signing documents of any kind is outside the scope of practice at TS.
How many words equals one minute?
40
How long do I have to complete documentation?
48 hours
What is the first step of the SAFE process?
SEND a mandatory clinical protocol script.
What is another name for self-pay plans?
Direct-to-Consumer (D2C)
How do I reach out to People Ops?
Go to the People Ops link and submit a ticket.
What is the therapist to client word ratio capped at?
2:1
After how many weeks of no client engagement do I complete a discharge note?
4
Which four client scenarios involve the need to complete an adverse incident report?
Client SA, when you have to call EC or emergency services, client psychiatric hospitalization, CPS/APS report
What is the best way for a client to contact Support if they have an account related issue or concern?
By submitting a ticket using the Client Support form: https://help.talkspace.com/hc/en-us/requests/new?ticket_form_id=12000014740891
What 3 steps do I need to take if I am requesting PTO?
1. Request time off in Bamboo
2. Mark as "out of office" on Google calendar
3. Mark off on your TS account
How many words do I get if I send a PDF to a client?
150
When do I need to have a diagnostic assessment and treatment plan completed?
After 2 sessions.
What is the second step of the SAFE process?
ASSIST and ASSESS immediately.
True or False: Self-Pay Plans are plans that clients pay for directly through an employer or insurance provider?
False: Self-Pay plans, also known as Direct-to-Consumer (D2C) or Business-to-Consumer (B2C) plans, are plans that a client purchases directly from Talkspace.com,
If a client asks if you can talk to their doctor, what do you instruct your client to do?
Reach out to recordrequest@talkspace.com.
What 4 items should be included in your intro message?
1. Working days/hours
2. Frequency of responses that clients can expect
3. Client plan details
4. Crisis resources
What plan type does not require 7 days of clinical engagement in order to complete an async progress note?
EAP
Where do I find a client's IP address?
Case tab, actions, emergency contact login.
How do I refer a BH client to psychiatry?
Under the Clinical tab, scroll to Psychiatry and click Refer to psychiatry
Who should providers contact if they are in a disaster and cannot proactively notify their clients?
provider-support@talkspace.com
6 minutes of audio or video messages will show up as what number amount on your dashboard?
0.1
What type of note is NOT a part of the client's record?
Psychotherapy note
What is the fourth step of the safe process?
EXPEDITE a safety plan.
Which plan type ALWAYS includes a 10-min intro session?
DTE