EC Knowledge
Under this circumstance, we are allowed to enroll an client's business debt.
When the business has been dissolved
This is the number of people are on our team (including the people added today).
10 (or 11 if you count the manager)
The meaning of conditional debt is:
We need a recent statement or additional documentation, such as the TILA (Truth In Lending Agreement). Review EC for what supporting documents are needed.
A Student Loan that is in a deferment status be settled.
False
What 2 dispositions count as a contact towards your metrics?
NOT INTERESTED (excluding "NI: Immediately") / ACTIVELY WORKING
The % of client's debt can we leave out without manager approval.
10%
Our directors name.
Erin
"A" under owner in the tradelines section of the credit report means this.
Authorized User
The best way to get the client to open up is by asking close-ended questions.
False, open ended questions allow the client to speak freely.
Your shift starts at 11:00 am and you clock into 5/9 at 11:12 what policy will you be flagged for?
Sales Attendance / Lateness
This Credit Union does not Cross Collateralization.
Navy Fed
The LAST person to walk on the moon.
Eugene Andrew Cernan
This is the correct action to take if a lead you have been working and would like to call is unexpectedly closed out:
Reach out to your manager or BAS to have them open it back up.
The total income of the client after expenses does not have to be in the positive.
False
This is the correct disposition if a client picks up and, after talking briefly without making any actual progress, requests that you call back at a more convenient time.
Contacted Callback
When it comes to business accounts, higher interest rate creditors, or medical, this is the MAX % of any one type of debt that can be enrolled.
50% max across the board
The maximum term for one tradeline or single creditor is:
30 months for 1 tradeline
This is the most important thing to confirm while going through the GE.
Affordability
We can work with a client has 10 tradelines total, with 5 of them enrolled with NDR and already successfully negotiated, and the other 5 tradelines equaling 25K in debt.
True - If the other 5 tradelines have already been handled by another company, we can handle the remaining accounts.
This policy covers three (3) main types of contact gaming.
Disposition Errors
Low Contact Rates (Outbound calls only)
Low Warm Transfer Success Rates (Inbound calls only)
Sales Clients First Policy
These debt classes are to be excluded from the 90% of Eligible Debt Enrolled rule.
Joint debts where the co-borrower doesn't authorize enrollment (or does not enroll as co-applicant), Collections, Student Loans, Payday Loans, High Interest Loans, Credit Unions, and Medical
A client has a loan with Above Lending and would like to enroll it. The proper response is:
No, because we can't settle with ourselves
If we send the EA and the client points out a spelling error or any other errors prior to signing, these are the correct steps to take:
Void the EA
Return to tradelines and quote section
Correct the errors
Save the quote again
Resend the EA
John did the right thing, as while he was working on a file for a client with $25K in debt, the client requested to exclude $10K due to having a good relationship with that creditor. John immediately asks his manager to approve the <90% Rule.
False - We should always encourage our clients to enroll as much of their eligible debt as possible, as it's in their best interest and ensures the greatest likelihood of them receiving positive results.
The correct steps to setting the Contacted Callback are:
1. Go into a pending Not Ready status.
2. Disposition the call with BR-Contacted Callback.
3. Click Schedule Callback on the opp page.
4. Click Contacted Callback and schedule the call.
5. Go back into a Ready status