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Silent Sales
Gold Standard
Back of House
100

This loyalty offering grants every guest 5% off today and every day for every purchase. This also offers a $50 coupon with application. 

What is the Circle Card

100

This process describes a well organized and clean salesfloor space with every item in the proper place, pulled forward, with correct capacities. 

What is zone

100

The number of trainings that should be overdue. 

What is 0
100

This percentage tracks the accuracy of backroom business 

What is BAI (Backroom accuracy Indicator) 


200

This number is the weekly expectation for Wait time at Checkout

What is 80

200

This signage is most common with new or standard product, promoting joyful affordability. 

What is Value signing

200

This percentage is the expectation for INF (items not found) for both SFS and OPU. 

What is 3%

200

This practice includes not flexing into spaces where there are critical outs. 

What is Live Your Outs. 

300

This number is the expectation of Circle Cards daily. 

What is One a day


300

This task is completed every Sunday morning. It is not owned by any specific leader, but it is every leaders responsibility to validate. 

What is AD set

300

The probationary period in which a team member onboards is crucial. Name the check in process conducted with each new team member. 

What is 30.60.90 check ins. 

300

This time symbolizes the deadline for truck completion goal for GM freight.

What is 11am

400

This number is the weekly expectation for interaction at Checkout

What is 80

400

This process promotes guest findability through their circle app, fulfilment with a standardized practice, and apparel with VMG execution and capacities. 

What is Salesfloor Labeling

400

This practice ensures that leaders of all shifts are able to connect with team members to provide the highest level of execution and validation from the team.

What is a leader hand off. 

400

This task evolves through the time of year, focusing on areas with high product sell through, big bets, and high desirable products. 

What are One for Ones 

500

This Acronym standardizes the Guest experience as an expectation.

What is G.U.E.S.T. 

500

This daily routine when completed daily, ensures the total store cleanliness is maintained and addressed. 

What is the FOSA walk. (silly goofy walk)

500

This metric is analyzed daily by a dollar amount, it determines individual business goals, sales mix, and flex payroll. 

What is Sales 

500

This phrase promotes the practices of ensuring that operations are executed properly and efficiently to their truest ability. 

What is a culture of accuracy