Price Match
Are you able to price match with other stores?
Yes
Explain the difference between there, their, and they're
there- is a place
their- referring to someone
They're - a contraction of they are something that someone is doing or will do
3 commonly used screens
Screen 4 – view store return for an online purchase
Screen 21 – GC balance and redemption history
Screen 53 – force close a GC
procedure for an concession
Locate guest or Order (Axiom)
Authenticate guest/Order
why would you contact shipping carrier
answer- Guest requests contact information for shipping carrier, or you need to contact shipping carrier for more information about guest’s shipment.
Are Target + orders available for price match?
No
What is considered Jargon when using target.com
Ltl
HOA
STS ship to store
Concession
no system names
What screen do you use to track a gift card?
Use Screen 21 to look up any Target GC
Suspicious returns activity
Concession abuse how do you know if a guest has committed concession abuse
answer: you should review guest order history to identify repeated claims without physical return of merchandise
what do you do if you have an invalid or missing tracking number
-locate guest or order in axiom
-authenticate retail guest/order
-Contact shipper for tracking number details( advance tracking use release id)
-make sure it is not a reused tracking number
-check for order status ( Order processed Ready for UPS or Label created)
-Transfer to SLT2
-(SLT2) tell guest APO/FPO may take longer to deliver
-issue refund now/advance refund if delivery time seem excessive (over 3 weeks out since last )
What is an exception for price match. Meaning what would stop us from price matching a guest?
Clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items, storewide or category promotions, offers advertised as % or $ off, non-branded items, or prices that only display on a website after guests log in
Affect vs. Effect
affect - When you're talking about the act of changing -- the verb -- you'll use "affect
effect -When you're talking about the change itself -- the noun -- you'll use "effect."
Screen 21 shows?
•Status of the GC
•Balance of the GC
•How it was issued
•Where it was issued
•Redemption history
Reason not to issue a refund
- history of abuse
- case notes indicate No Refund/Concessions
fraudulent shipment carrier emails
USPS and FedEx have announced that fraudulent shipment delivery notices are being sent to some of their customers.
What tool do you use when price matching for our guests?
Price match calculator
What is the difference between Its and It's?
It's is a contraction
Its is a possesion/ownership
R =
I=
IR=
Redeemed (card is fully redeemed and has a zero balance)
Issued (card is active and has a non- zero balance. A purge giftcard may generate a call to GR. Place an A in the activity field to reactive. Press (F5) to update.
Incomplete Redemption, transaction not complete
what do you send when you issue a giftcard concession to guest
answer- Triggered email message guest receives regarding their physical GiftCard concession.
Intercept a target.com order
-locate guest in axiom
- authenticate retail guest/order
-track order shipment
-review account history (continue if no abuse HOA)
-less than 20.00
What kind of picture is not acceptable for a price match?
Screen shot
When do we use an exclamation point? When is it not acceptable to use an exclamation point?
When you are thanking a guest it is acceptable.
Any other time it is not.
MBL=
POS=
COM=
Mobile GiftCard
Point of sale (store Registers)
Target.com transactions that have been or are being reprocessed
what procedure do you do if you are unable to create a return
-locate guest order in axiom
-Authenticate retail guest/ order
-item a gift card specialty gift card or download
-did guest return item or are there any refunds on the order
- process 100% concessions to refund the guest
delivery service complaints
-locate guest
-authenticate guest in axiom
-click track status
-was item damaged
- Tell guest