Target.com
The first thing you should always do when answering a call.
What is greet the guest
This soft skill means putting yourself in the guest’s shoes and understanding their feelings.
What is empathy?
This is the name of the man who founded Target in 1902.
Who is George Dayton?
The polite word you say when someone thanks you.
What is “You’re welcome”?
Service that lets guests buy online and pick up inside the store.
What is Order Pickup?
If you don’t know the answer, you say this instead of “I don’t know.”
What is “Let me find that out for you”?
Building a friendly connection with the guest during a call is called this.
What is rapport?
The very first Target store opened in this U.S. city in 1962.
What is Roseville, Minnesota?
The professional way to greet someone in the morning.
What is “Good morning”?
The program where guests earn rewards and discounts.
What is Target Circle?
In this stage you remind the guest what you were able to accomplish during the call.
Recap
This skill is more than just hearing words; it means focusing fully on what the guest is saying.
What is active listening?
Target’s mobile app was officially launched in this year.
What is 2013?
Smiling while talking on the phone helps with this.
What is your tone of voice?
The Target card that saves 5% on every purchase.
What is the RedCard?
During which stage of the call do you strategically present value-added services to enhance the guest’s experience?”
Self Service Options
When you take responsibility for solving the guest’s issue, you are showing this skill.
What is ownership?
This phrase refers to Target’s small-format stores built for urban areas and college campuses.
What is Target City (or CityTarget)?
Saying “please” and “thank you” are examples of this
What is courtesy?
Target’s same-day delivery service.
What is Shipt?
Repeating back what the guest said to confirm you understood.
What is paraphrasing?
This skill involves recognizing the guest’s concern by saying things like, “I understand how frustrating that must feel.
What is acknowledgement?
Target’s parent company before it became just Target Corporation was known by this name.
What is Dayton Hudson department?
Avoiding slang and filler words like “umm” shows this.
What is professionalism?