taskmaster

OPERA

100

which shortcut key is used for a reservation?

CTRL + F4

200

Which shortcut key is for reports? 

ALT+M+R

300

Which Shortcut Key is Room Plan?

CTRL + F3

400

Name a few things that are important in a reservation....3 possible answers min.

*rate * cc on file *date of check in *feature (connecting rooms) *specials *comments *billing instructions *arrival and check out time

500

DOUBLE JEAPARDY 

PPFAM is a rate you will see.. what does this indicate? 

FHR - Times & Specials 

Diamond Club - Time and Specials

Connecting Rooms- Cyan

FHR- 12:01 & 16:01 EAR,UPR,LDG

DC- 15:01 & 12:01 DCG,UPG

Nexus

100

guest called to complain... what do you do

create a case under PRO- DEP/ISSUE

200

Guest is checking out... what do you do?

*Service request -luggage down

*Radio bell- Live Check Out * Dead check out (guest is not there) 

300

when a profile is a 100% what is it called?

golden profile

400

ADD ON: COMP $95 BRK what do you do

*contact center *enrich *opera add Package on reservation FCBR95 * close completed on ADD ON

500

There is an ADD on that states "Guest is celebrating charlottes 2 year birthday needs cot in room" what do you do

-add special BIR and COT

- enrich

-assign to CT 

Rooms

100

Room Type RSKY is also known as ...

Superior Balcony Room

200

what is the code for a Bungalow Room

RDKB

300

what wing faces crescent drive? 

C wing

400

What is the first suite category

RPK0 - Junior Suite

500

If someone book DC  RDAB which category do you upgrade?

Stays at RDAB with only DCG special. If there is none available BAKG with a Rollaway, guest booked a bungalow. Dont block to RDAY

HIT OR MISS 

Alcatel

100

How to resume the calls?

BOX ICON

200

How do you dial out to a local number?

91 then the phone number

300

Say guest is calling coffee shop and you've entered logo shop extension how do you redial without hanging up?

Back, release, and redial 2141 (coffee shop)

400

Guest name is not populating when dialing... what should you do?

PUTTY

500

How do you dial internationally?

9011 then the number

AM / PM Taskmaster

100

what is the first report conducted in the morning?

CANCELLATIONS REPORT

200

when completing the credit report, say a guest cc is missing FHR guest, what do you do? 

Write down collect CC for guest name. 

300

what is the first report you conduct in the PM

1st Credit Report 

400

what report is conducted every shift as backup but is not an email.....

DOWNTIME REPORTS 

500

What do you look in the guest ledger

purpose is to close outstanding folios.

update folio from past stays.