OA/MA
Who do you task when you have completed a form & it is ready for pick up? Where do you put forms once you complete them?
OA pool
The basket on top of mailboxes.
VMG policy requires tasks/phone calls/forms to be completed within ___ business hours. Tatem Brown asks physicians to complete this within ___ hours.
72
48
If your rotation gets cancelled who do you call?
Grace
When should you be reviewing a patient's history section? What tab can you do this in? Who is responsible for doing this?
Every well visit, physical, new patients, hospitalization.
Rooming tab.
MA/ultimately the physician!
What is our MyChart activation goal?
30%
Who do you speak to about immunizations/NJIS?
MA
You have ___ hours to complete your outpatient notes.
72
If you are calling out of office session, who should you call?
Grace, Nora, Ebonye
If the patient has medication prescribed for something it MUST BE in the ______________.
PROBLEM LIST
What is out patient satisfaction – rate your doctor top box goal?
86%
If you need to send a letter to a patient who should you task?
OA
Your assessment and plan is REQUIRED to be completed ______.
before leaving office for the day/the day of the visit
If you are having issues with MA/nurses who do you go to? If you are having issue with OA staff who do you go to? If you are having a residency issue who do you go to?
MA/nurse: Nora
OA: Ebonye
Residency: Grace/Chiefs
You should use _________ when you do not want it to be in the patient's medical record.
Staff message
Name ANY 3 Metrics
DM <8.0
HTN goal <140/90
DM Eye exam
Mammogram
Colonoscopy
DM Nephropathy
Cervical cancer
BMI
OA
Nora
True/False. When you are tasked something, you must at least acknowledge that you received task and document what is pending to complete the task (signature, appointment, labs, imaging, test).
True
If you have a concern about the office (flow, managers, etc) who do you go to?
Dr. Ibay
You should use _______ for responding to others when you want in to be in the patient's medical record and for patient calls tasks.
Quicknote
If Dr. Ibay has ten patient surveys and all ten patients rated her an 8, what is her top box score?
0
Who is the lead MA at our office?
Christina Fortino
Forms must be signed by ______ & _______.
Resident & Faculty member
Who do you speak to first if you have an issue within the residency?
CHIEFS!
When refilling medication, you should only give ____ supply. If a patient has not been here in ____ months then you should NOT refill medication.
90
6
Name 2 people from senior management.
Sam Weiner
Tarun Kapoor
Erik Delue
John Matsinger
Mary Campognolo