In Taiwan there are many different taxi companies. In order to make Taiwan Taxi stand out it chose to implement iCall and provide additional services that other taxi companies do not. This type of strategy is known as?
What is Differentiation?
100
The system iCall was used by Taiwan Taxi to create, produce, and offer its taxi service. The GPS system (iCall) is a?
What is an IT Asset?
100
One way Taiwan Taxi may choose to analyze why iCall is not being completely utilized may be to compare the phase of their business life cycle with the services being provided by the system. This analysis tool is known as?
What is an Business IT- Maturity Model?
100
Taiwan Taxi has a structure that is set up to use the resources of the staff, software, and data at various locations to meet the needs of their customers. This type of business structure is known as?
What is Decentralized IS Organization?
100
What diagram did Srikanth draw out and discuss on the board, when explaing how the company strategies were unbalanced?
What is the Information System Strategy Triangle?
200
Taiwan Taxi had a goal to bring in 20,000 more drivers in four years. In order to achieve these goals they tried several different actions. These actions are known as?
What are Strategies?
200
After iCall was put in place Taiwan Taxi created a new source of knowledge about which areas of the city generated the most customers at any point in time. It also created educated drivers on how to use the system. This addtional skill aquired by the drivers is called?
What is an IT Capability?
200
What kind of employee might Taiwan Taxi choose to hire if they want somebody to focus on building, managing, and growing the community around them; in order to promote more business?
What is a Community Manager?
200
Within the company decisions can be made at many levels. Some decisions are made by management, some by the dispatch call centers, and some by the drivers themselves. The pattern for this decision making right allocation is a(n)?
What is an Archetype?
200
In the case of Taiwan Taxi what would a bus, train, subway, or walking be considered in reference to Porter's Five Forces model?
What is the Threat of Substitute Product (Service)?
300
Taiwan Taxi competed against several other companies who made use of a strategy to be the cheapest form of transportation available. This tactic is referred to as?
What is Cost Leadership?
300
Taiwan Taxi has to be aware of any new taxi companies that may enter in the city. What kind of threat is this?
What is Potential Threat of New Entrants?
300
When iCall was first implemented the company agreed to pay for the expenses with the dues paid by the independent drivers. That way every driver was paying the same price rather or not they were using the system all the time. This type of cost distribution is known as?
What is Allocation?
300
If Taiwan Taxi should run into enormous unforseen expenses with iCall it has a pre-approved set of procedures to follow. This set of procedures are known as?
What is a Businss Continuity Plan?
300
Joan Lee made the decision to implement iCall into Taiwan Taxi. In order to get the board to approve on the investment she presented materials showing its historical sucess in Singapore, the revenue it will generate for Taiwan Taxi, and the cost associated with implementing it. This proposal and information is known as?
What is a Business Case?
400
One way that Taiwan Taxi could improve its business is to incorporate social & collaborative capabilities through-out the business model. This is known as?
What is Social Business Strategy?
400
Taiwan Taxi has services that indirectly add value to customers. One example would be auto care services provided to the drivers. What are these other services called?
What are Support Activities?
400
After iCall was put in place the company closely monitored the revenue generated, the increase in customers, the increase in drivers, the turnover of these drivers and other metrics pre-established to determine success in meeting their goals. An easy way for them to review all this at once would be to place all the information onto one page. This page is called a(n)?
What is a Dashboard?
400
One way in which Taiwan Taxi may have chosen to review the project "iCall" would have been to form a committee review, monitor, and approve proposal. This type of governing mechanism is known as?
What is a review board?
400
Name two of Taiwan Taxi's competitors listed in the case.
What is Metropolitan Cab, Taipei Star, PanAsia Taxi, Great Love, A-Taxi, and Smile Taxi?
500
Taiwan Taxi made a decision to improve its company by coming up with new ideas using IT (such as iCall). This is called?
What is Innovation?
500
Taiwan Taxi may decide to form an interorganizational relationship with another company. For instance if they choose to share iCall with another company & in return that company provides customer information (likes & dislikes) from the citizens of Tawain. This type of business connection is called?
What is strategic alliance?
500
Before implenting iCall the company made the decision to pay for the system all at once upfront & then charge the drivers. What method was used in determining the cost of this investment?
What is Total Cost of Owndership?
500
If Taiwan Taxi had been an company within the United States in 2002, it would have found itself having to follow a new set of accounting standards. At that time there was a increase in accounting regulation to ensure the health of the company. What accounting act was created at this time?
What is SOX (Sarbanes-Oxley Act)?
500
Name the four components of the business diamond.
What is the structure, task, information & control, and people?