Contain or Transfer this Tax Topic
The client needs assistance locating their tax form online
Yes
The client is trying to figure out when they will receive their tax form 5498
Vanguard Tax Form Schedule (Vanguard Tax Center) Bonus Points +50: Online May 12th, Sent by mail on May 14th
Individual non-retirement VBA
1099-Consolidated
The client is asking why they didn't receive a 1099 Consolidated even though they received dividends during the year
They did not receive over $10 in dividends
How long does it take for a client to receive their tax form via standard mail once they are mailed out
7-10 business days
The client needs assistance with finding state specific tax information
No (Bonus Points +50: INV_Stock_ETF_InvestEducation_Internal )
The client wants to know which of their Vanguard funds distributed qualified dividend income
Vanguard Funds that Distributed Qualified Dividends Income (Vanguard Tax Center)
TA or VBA IRA
1099-R
The client is asking why they didn't receive a 1099-R
They did not make any taxable distributions from an IRA during the tax year
The client needs assistance with filing their taxes
Consult a tax professional
The client needs assistance uploading their tax documents to TurboTax
Yes (Bonus Points +50 name one of these resources: Raptor, Infowave)
The client is asking if we have a resource online for common tax questions
Tax Forms and Information Page - bottom right "Common Tax Questions (FAQs)"
Joint TA transitioned to joint VBA
1099 DIV and 1099-Consolidated (Bonus Points +50: possibly a 1099-B)
The client is asking why they didn't receive a 1099-B this year when they did last year
They didn't make any sales out of a TA non-retirement account (or it is now a part of their 1099 Consolidated because they transitioned to the VBA platform)
The client is disputing their total capital gains distributions as reported on line 2a of their 1099 Consolidated
Vanguard can assist, but we need to transfer to a licensed representative INV_Stock_ETF_InvestEducation_Internal
The client needs assistance accessing their deceased mother's tax form
No (Bonus Points +50: COO_BASIC_INTERNAL )
The client lives in Utah and is looking for the percentage of federal tax-exempt interest that is subject to individual income tax for their Vanguard municipal bond funds
Utah-specific taxation of municipal bond interest (PDF) - Vanguard Tax Center
ESAs and 529s
1099-Q
They did not take any distributions throughout the year
The client cannot get online to access their VBA tax form, and they cannot wait for us to mail it out. What piece of information can we give them to help in the meantime?
We can provide the client the document ID located on the top right of the tax form (VBA tax forms only)
The client wants to know the significance of the amounts reported on line 1a and line 1b on their 1099-Consolidated
No (Bonus Points +50: INV_Stock_ETF_InvestEducation_Internal )
The client is trying to find the Total Return Chart
Vanguard.com (searchable) Bonus Points +50: how can we assist the client if they would like it via mail (answer: TL can send it)
Non-retirement VBA held by foreign individual
1042-S
IRA asset transfers directly from one IRA custodian to another are not taxable and are not reported on Form 1099-R.
How can I mail a client their tax form if there's a restriction on the account preventing me from doing so?
1. Submit a freeze removal request using the JTT 2. Once the restriction is lifted, utilize the AHDT (Be mindful of sharing these timeframes with the client: 5-7 business days for the BPM case to be completed and then 7-10 business days once mailed out for expected receipt)