New Loan Setup
The first thing you should check when you encounter a process you haven't done before, or one you haven't done in a while
What is the Job Aid folder?
When it's my day handling the email inbox, I add this to every message I handle.
What is my signature
AND (or, for answering purposes)
What is my color code
The number of borrower contacts we should try to include in any message-- with the asset manager copied, of course!
What is three
These should be checked:
- that appropriate steps were taken to prevent fraud
- that they match the disbursement backup provided
- typos
What are wiring instructions?
It's how we track ongoing issues that are pending a resolution, or require us to check on something regularly
What is the Tax Event listview?
If a question arises on a loan that closed/originated within the last 4 - 6 weeks, this colleague is the best person to reach out to for assistance
Who is the Closer?
This must be added for ALL incoming funds to an escrow account (for shortages or refunds; by wire, check, or ACH draft)
What is the Esc_Funds_Recd event?
This is where you might find the projected tax amounts due-- oftentimes, it's more accurate and useful than last year's tax bills.
What is the Appraisal?
or
What is the Pro Forma?