Taxes
Unemployment taxes are...
payroll taxes paid by employers to fund insurance programs that provide temporary financial help to workers who lose their jobs through no fault of their own
Depending on the scenario. At what time you might suggest to follow up with a zoom meeting?
15-20 minutes
To ensure the best possible outcome for our customers, which tool are we encouraged to use?
Zoom
Where can a client update their State Account?
Payroll App - Settings - State Tax Settings
What is the deadline to run payroll every day?
2:30PM PST
When calculating FICA tax, which specific items are listed as deductions?
The deductions for FICA include Medical, Dental, Vision, HSA, and FSA.
What´s the schedule adherence performance goal?
90%
What three specific words are we advised not to use with customers?
Bug, broken, or crash.
What two programs does payroll tax fund?
Social security and medicare
What are the payroll statuses presented in the presentation?
Draft, Approved & Paid.
These are magical money shields. They let you hide your cash from the tax man before he even knows it exists.
Pre-Tax Deductions
What´s the cases solved goal?
50+ per week
3 characteristics of being the expert.
1. Be confident, assertive & Clear
2. Respond with absolute conviction
3. Ensure your own mastery
Mention one equation used to calculate taxes.
2. Taxable Wages * Tax Rate = Taxes Withheld
3. Net Pay = Gross Pay − Total Deductions
4. Total Deductions = Federal Tax + State Tax + Social Security + Medicare + Other Deductions
5. Gross Pay = Hours Worked × Hourly Rate
6. Net Pay = Gross Pay − Deductions
Who are the three facilitators for this session, and what are their respective titles?
What is the calculation provided for your take-home pay?
Take-home pay is your gross pay minus deductions and taxes, plus any reimbursements you received.
What´s the difference between COT and CFTR?
Case One Touch (COT) Is when you resolved the client´s concern in the first response. 60%
Case First Time Response (CFTR) Is the first contact you have with the client once they respond.
2 min for chat/ 4 hours for email.
According to the best practices, what is the second step to solve the problem?
Anticipate the next question
What are two Payroll taxes Rippling does not file & pay on behalf of our clients?
NY FLI (Family Leave Insurance)
NY DI (Disability Insurance)
Mention 3 empathy tips
1. View from other´s perspective
2. Acknowledge Concern
3. Active Listening (reading)
What are three reasons taxes are collected?
1. Fund local services & Infrastructure
2. Support Schools, Public safety & Transportation
3. Generate revenue for community programs
What is the SLA metrics measuring?
The agreed upon-time framed or standard set by the company for responding to customer inquiries.
What is the difference between a tax credit and a tax deduction?
Tax deduction reduces your taxable income and tax credits reduce your tax liability
What is a Reimbursement? Why might a client want to use a Reimbursement?
A reimbursement is the repayment of money to a person or business for costs they paid out of their own pocket. A client uses a reimbursement to recover exact funds spent on approved project expenses without fees.
In the pizza analogy for post-tax earnings, what does the government represent?
The government is described as your hungriest roommate who eats slices of your pizza before you can grab any.