About TXO
Current Acting Chief Officer of TXO
Who is Ken Corbin?
Research method that prioritizes customer needs over a system’s needs
What is human-centered design?
Application for submitting an incident ticket
What is IRS Service Central?
Year the first 1040 was due
What is 1913?
Monthly TXO newsletter
What is "TXO in the know"
Visual representation of the taxpayer's experience
What is a journey map?
Instant technical help service
What is IT Service Desk Chat Bot?
1111 Constitutional Avenue
What is the address for the main IRS building in Washington DC.?
Deputy Chief TXO Officer
Who is Courtney Kay-Decker?
Representation of a hypothesized taxpayer
What is a user persona?
System that is used to request accesses or software
What is BEARS?
Famous mobster who was convicted of tax fraud
Who is Al Capone?
Name 3 of the 6 branches of TXO
What are PMO, IAO, MXCO, CEO, OLO CoS?
Interactions within the agency
What is Customer Experience?
Self-Help Online Tutorials
What is SHOTs?
Which American president that started the IRS
Who is Lincoln?
On July 1, 1862 he signed the 2nd revenue measurement that established a perm internal tax system.
Enriching all IRS interactions through an agencywide customer-centric approach.
What is TXO’s mission?
Development of emotional, empathic and heartfelt approach
What is Customer-centric approach?
IRS timekeeping system
What is SETR?
Year April 15th became tax day
What is 1955?