This is the standard time allocated for daily CI huddles.
What is 15 minutes?
100
This survey, launched in 2017, replaced the Voice survey.
What is the Inspire Survey?
100
The current location of the Standard Process documents for our MCO.
What is the Shared Drive?
100
This self-service portal assists customers and reduces inquiry calls.
What is My Account?
100
Although this leader considers herself/himself a 100% Floridian like the rest of their family, they were actually born on an Air Force Base in Tucson, AZ.
Who is Karen Harriott?
200
This is the area on the performance board where you place opportunities/barriers that arise during huddles?
What is the Parking Lot?
200
The campaign that the Allstate Foundation sponsors in the month of October.
What is Purple Purse?
200
Blue check marks on letters of representation (LORs) signify that this process has been initiated.
What is preservation of evidence?
200
The number of questions asked for Closed Loop Feedback surveys.
What is one (1)?
200
This CSL was stranded for an hour on a mountain in Italy with a fractured knee.
Who is Darrell Daniels?
300
The name of our CI Sustainability Coach.
Who is Sharon Cathcart?
300
He is know as Mala Suerta in our Spanish-speaking markets.
Who is Mayhem?
300
This country-wide team conducts monthly file reviews.
What is the Quality Assurance Team (QA)?
300
We now reference them as Trusted Advisors?
What are Allstate agents?
300
This leader shares a birthday with their sister but she (the sister) is three years younger.
Who is Jim McKay?
400
This is the first of six steps used during Root Cause Problem Solving.
What is a identify the problem?
400
This is the make (brand) of the first car insured by Allstate.
What is Studebaker?
400
The type of release that should be used for all policy-limit settlements.
What is General Release?
400
We avoid generating these wayward calls like the plague in order to better service our customers.
What are Redirect On No Answer (RONA) calls?
400
This leader pitched in 51 games during their senior year at the University of Florida.
Who is Connor Falkenbach?
500
This area of each Performance Board identifies what motivates us to achieve our best results.
What is Vision Statement?
500
Allstate spokesperson, Dennis Haysbert, starred in this baseball movie before his work with us.
What is Major League?
500
This form is sent to notify Medicare of potential future payments being made to beneficiaries.
What is 411.25?
500
Often referenced as CVP, this acronym stands for what Trusted Advisors (agents) bring to the Allstate business model.
What is Customer Value Proposition?
500
This CSL led a boycott for the bus transportation system while still in elementary school.