Continuous Improvement
Allstate Trivia
Claim Handling
Customer Experience
Potpourri
100
This CSL led the first the MCO RCPS Team.
Who is Doug Margason?
100
Allstate sponsors this College Football Bowl game.
What is Allstate's Sugar Bowl?
100
These two (2) individuals touch each piece of mail that comes into our MCO.
Who are Maria Torres and Mary Hightower?
100
This is the first potential trigger for a Closed Loop Feedback survey.
What is First Notice of Loss (FNOL)?
100
This leader was on a board that hosted Pinellas County's first high school LGBT Valentine's dance.
Who is Pam Warren?
200
The tool where your leader shadows you for an hour.
What is a Sit-a-long?
200
Allstate's home office is located in this city.
What is Northbrook, Illinois?
200
After extending a total loss offer to a claimant, their rental is extended this many days?
What is five (5) days?
200
A customer may receive this many surveys from Allstate on any given claim?
What is one (1)?
200
This CLS has a son born on 6/6, a sister on 9/9, a cousin on 10/10, and another son on 12/12.
Who Aurora McKenny?
300
This monthly survey asks questions about employee engagement and the extent to which teams are adopting the Continue Improvement.
What is the Barometer Survey?
300
Allstate hired its first full-time Claim Adjuster in this year.
What is 1937?
300
This should be changed within seven (7) calendar days upon notice of any new injury information and/or other facts which may impact the value of the claim.
What is the case reserve?
300
When one of these coverage are paid it may trigger a Closed Loop Feedback survey.
What is collision or comprehensive?
300
This leader pitched in 51 games my senior year at the University of FL in 2005.
Who is Connor Falkenbach?
400
This is coming in March 2018 to measure how far we've progressed with Continuous Improvement since last year.
What is our Maturity Review?
400
This is the number of MCOs in the Florida CSA.
What is seven (7)?
400
IEP is an acronym that stand for this.
What is Injury Evaluation Process?
400
When this person is involved in the claim process the customers' satisfaction increases by around 7%.
Who is the trusted advisor?
400
This CSL was a chauffer for a blind piano tuner.
Who is Doug Margason?
500
You have an issue to discuss with your leader, but their desk is empty. This is where you go to get an idea of where they may be.
What is their calendar on the Performance Board?
500
He is Allstate's first policyholder.
Who is William Lehnertz?
500
This type of evaluation should be used for injuries such as dental trauma, fatalities, burns, disfigurement.
What is a manual evaluation?
500
Our goal for delivering the most advanced claim experience on the planet supports our p_____ r________ in the Region.
What is policy retention?
500
Angela Bassett sang in Eckert College's gospel choir directed by this leader's husband?
Who is Aurora McKenny?