TCC Quiztom

Service Symptoms

100

Service Appointment 

Tesla Experience > Service Appointment/Parts > Service appointment status/adjustment > Referred to in-app messaging to contact Service

200

Body Shop 

Vehicle > Exterior Hardware > Body/Glass/Trunks > Educated on body shop options

300

Parts Order 

Tesla Experience > Service Appointment/Parts > Parts purchasing > Educated on part purchasing 

400

Service Joker

400 for freeeeee 

500

Service Center Location 

Tesla Experience > Service Appointment/Parts > Service location questions > Educated on Find Us site 

Other Symptoms

100

Wall Connector 

Charging > Home Charging > Wall Connector 

200

Leasing End

Tesla Experience > Leasing > End of Lease > transfer to Leasing > cancel 

300

Test Drive

Tesla Experience > Pre Delivery Sales > Test Drive > referred to local sales > Cancel before 17.30 after 17.30 closing +200 closing answer 

400

Power Wall

Tesla Experience > Energy Support > Powerwall > referred to Energy Support > cancel

500

3rd Party Apps 

Tesla App > Profile > Manage 3rd party apps > Educated on removing 3rd party apps

Account Symptoms

100

OT 

Account > Update ownership status > Ownership Transfer request

200

Account Joker 

200 for freeeee

300

MFA

Account > Update customer information > 2FA/MFA reset assistance > Reset MFA

400

THG 

Tesla Experience > Refer and earn program > Referral eligibility and awards > Educated on correct Supercharging configuration

500

Mail change 

Account > Update customer information > Email address change > Request escalated / Email change processed

TCC Extras

100

Which tool do we use ? 

TCC

200

Which Symptom are we using the most ? 

Service Appointment 

300

Useful Link (3) 

My AdminOwnership Admin, ToolNetwork, MapsTeleforce (Generic), Toolbox (Generic), WarpTMS2Warp, ServiceWarp, Sales, Sales OrderTesseract

400

Symptom Categories 

(Team – Sub System – Topic – I am contracting Tesla regarding – Correction – Concern Status)

500

Where can i find the Summarize Assist ? 

next to Call Icon

Vehicle Symptoms

100

Warranty 

Vehicle > Warranty/Vehicle Information > Vehicle warranty coverage

200

Software Updates request 

Vehicle > Software updates > Request for software update 

300

Spotify/ Netflix 

Vehicle > Infotainment > Streaming Apps 

400

Dashcam 

Vehicle > Safety > Dashcam/Sentry Mode > Referred to data request

500

Touchscreen (My Screen has a crack) 

Vehicle > Interior Hardware > Touchscreen hardware > Referred to Service