De-escalation Techniques
Give one non-verbal de-escalation technique that helps a child calm down.
Why is offering choices to an agitated child effective?
What is one active listening technique?
Nodding, repeating back key words, or asking open-ended questions.
When should an incident report be completed?
As soon as possible, within 24 hours
What are the first 3 out of 4 questions we ask ourself when dealing with a crisis situation.
1. What am I feeling now?
2. What does the child need, want, feel, or expect?
3. How is the environment affecting the situation?
What does TCI stand for?
Therapeutic Crisis Intervention.
Why is offering choices to an agitated child effective?
It gives the child a sense of control, reducing power struggles.
Give an example of an empathic response.
I'm sorry you're going through that. I'm happy to hear that you are doing good. it must be rough for you right now. I understand it must be hard for you etc.
What is a key detail that must always be in a report?
Objective facts – What happened, when, and who was involved.
What are 2 out of 4 foundations for intentional "use of self"
1. Self-Awareness, 2. Self-Regulation, 3. Self-Care, & 4. Relationship skills and attunement.
A crisis is an opportunity for ______.
Learning (teaching better coping skills).
Give an example of a Reflective Response
you sound very upset, you seem frustrated, you look angry, You feel overwhelmed, you look nervous etc.
Why is objective language important?
Prevents bias, ensures a clear, factual report
what are 3, Non-Verbal, Help me help myself strategies to use when dealing with an individual in crisis?
Deep breathing, give person space, Use silence, Neutral facial expression.
Name the 5 stages of crisis in the Stress Model.
Baseline, Trigger, Escalation, Crisis, Recovery.
What is Emotional First Aid, and when is it used?
Immediate support to calm a child before escalation worsens
List the steps to the Life Space Interview (LSI).
IESCAPE : Identify, Explore, Summarize, Connect, Alternative, Practice/Plan, Enter.
Who should be notified after an incident report?
Supervisor, clinical team, guardian (depending on policy).
What does “Emotional Competence” mean for staff?
Ability to manage your own emotions before responding to a crisis.
What is the "Theory of Change" designed to create
Positive Outcomes for the child and the organization
What are 5 of the 8 behavior support techniques.
Managing the environment, Hurdle help, Proximity, Time Away, Prompting, Redirection & Distraction, Directive Statement, & Caring Gesture.
How can reports help improve future crisis management?
Identifies patterns, training needs, and policy gaps.
How can staff avoid or end a power struggle?
listen & validate feelings, Give Choices & Time to decide what to do next, Manage the environment, Drop or change Expectations.
What are the 4 characteristics of a developmental relationship.
1. Reciprocity
2. Attachement
3. Progressive Complexity
4. Balance of Power