Crisis Communication
The technique includes examples such as silence, nods, facial expressions, and eye contact.
Non-verbal Techniques (Body Language)
This technique includes use of nearness and does not require speaking.
Proximity
At what phase of the Stress Model of Crisis should behavior support techniques be used?
Triggering event
Examples of these are:
"You are angry about your field trip being cancelled."
"Here is what I hear you saying..."
Understanding Responses
Diverting attention of a student or group to another activity that is less stimulating or frustrating.
This should be done after every major incident and should occur as soon as possible.
Debrief
Which of these is NOT achieved through active listening?
- Reduces defensiveness
- Gives advice or solves a problem for the student
- Communicates that we care and understand
Gives advice or solves a problem for the student
Gives students help through the first few steps of a task--used when a student's frustration may overwhelm them and result in anger or an outburst.
Hurdle Help
Listening and validating feelings, giving choices and time, managing the environment, and dropping or changing the expecation can all help end what?
Power Struggle
This method of communication means the most during times of crisis.
Facial expression (55%)
Signals a student to begin a desired behavior or stop an inappropriate action.
Prompting
Providing support in a way that reduces stress and risk and increases the student's safety is called what?
Crisis Co-Regulation
Share an example of an encouraging and eliciting technique.
Door openers- "Tell me about that."
Closed questions
Open questions- "what happened next?"
Minimal encouragements- "uh huh", "go on"
Expressing warm feelings of liking or caring for a student.
Caring Gesture
True or False:
Successfully supporting students through crisis helps students see you as a source of strength and increases the liklihood of success moving forward.
True