To be the world's leading healthcare transitions company.
What is the nH Vision?
100
The acronym used to help remember the five communication behaviors to support patient communication and satisfaction.
What is AIDET?
100
Any of these options are what you should do if there is a compliance concern or question.
What are the Compliance Hotline, email Compliance, or ask your manager?
100
This crafty, fashionable TCM who loves to sing and is also a licensed Evangelist preacher.
Who is Laura Church?
100
This acronym describes the micro skills of MI.
What is OARS?
200
To work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming healthcare.
What is the nH Mission Statement.
200
The Model of BPCI that naviHealth supports.
What is Model 2?
200
This must be created when a patient complaint is received.
What is a Compliant 360 complaint?
200
This mom of 3 is super handy, she can knit you a pair of Norwegian mittens or play you a tune on the electric guitar.
Who is Susan Jacobson?
200
The conversation style that can be used when clients or patients are ambivalent.
What is motivational interviewing?
300
This is one of our naviHealth values statements. The others include:
1. Our first priority is the people we serve
2. We care about each other
3. We serve our communities
4. We embrace innovation
5. ___________________
What is "We Like Simple"?
300
These are the words that represent each of the letters of the acronym AIDET.
What are Acknowledge, Introduce, Duration, Explanation, and Thank You?
300
The central repository for policies, SOPs, compliance incidents, and clinical complaints.
What is Compliance 360?
300
At first sight, you might not know she's a country girl, but this animal loving TCM started showing cattle when she was 8 years old and her first job was an assistant at the family Veterinary Clinic.
Who is Cindy Brazelton?
300
The type of work used when there is strife or conflict between a case manager and the patient.
What is Discord?
400
2014
What year did nH launch the BPCI program?
400
The full, formal name for the acronym, BPCI.
What is Bundled Payments for Care Improvement?
400
Includes, but is not limited to, Incidental Disclosures, Conflict of Interest, Request for Medical Information, and Licensures.
What are Compliance Incident types?
400
A woman who will satisfy a sweet tooth and bake when she is stressed or has a big decision to make.
Who is Sandra Jimenez?
400
The statement, "I need to take my insulin regularly." is an example of this kind of "Talk."