Stress
This is a state of complete physical, mental, and social wellbeing
what is wellness
These maps representation usually on a flat surface of the whole or part of an area.
what are printed maps
what is one
This is the process by which a message is sent by one individual, and it passes through a chain of recipients.
What is Communication Cycle
Civil, criminal, vicarious, and tort are all types of this
What is liability
Critical Incident Stress affects this percent of emergency service personnel
what is 87%
these are small, lightweight, handheld, wireless communication units that contain both a transmitter and a receiver, a self-contained microphone and speaker, an attached power supply (typically a rechargeable battery), and antenna.
what are portable or handheld radios
TRS (Texas Relay Service for the public charges this
what is 0; nothing
This is the first active listening skill to be used in a critical conversation
what is Emotion Labeling
With numerous substantiated disciplinary reports are received, when a recruit is not transferred or suspended to a non- sensitive assignment, this deals with the person not being properly trained or qualified for the position. Is called this
what is negligent assignment
Telecommunicators can’t leave the communication center and effect change out in the field this is the difference between responder stress and this type of stress
What is telecommunicator stress
It is desirable that this recorder has the ability to play and record simultaneously so an operator can listen to a previous call while recording current call.
what is the recall recorder
This means that PSAP must directly receive TTY calls without relying on an outside relay service or third party services.
what is direct access
This type of listening demands that you concentrate on the message and its source; work on your ability by focusing on vocabulary, concentrating, memory
what is comprehensive
Claim against a public agency that arises from an action of an employee of the public agency of a volunteer under the direction of the public agency that involves providing 911 service falls into this code
what is Texas Civil Practice and Remedies Code; Exclusions and Exemptions
Exhaustion of physical or emotional strength or motivation usually as a result of prolonged stress or frustration is called this
what is Burnout
in this system it typically allocates 20 or more talk groups (logical channels) to a particular radio frequency channel. Channel capacity increases because other users can use the time between transmissions for their communications without the need to wait for a “clear channel.”
what is trunking system
this is standard code used in the United States for TDDs
What are Baudot Tones
These are the 6 components of the communication cycle
What are sender, receiver, message, medium, feedback, noise and context
Delayed responses; misinterpreting the callers complaint are these types of factors
What are liability factors
This is a specific technique, conducted by properly trained facilitators, designed to assist others in dealing with the physical or psychological symptoms generally associated with trauma exposures.
what is Critical Incident Stress Debriefing
Methodology of transmitting and receiving radio communications via internet protocol (IP), a data communication standard used to power the internet as well as home, business, and government networks.
This is the same thing as VoIP with an added command layer to control basic radio functions such as push-to-talk (PTT), frequency change, etc.
What is RoIP (Radio Over Internet Protocol)
Call takers need to query every silent, open line as a potential call of this type
what is TTY
Use these types of messages to tell your caller how their actions are making you feel when they say or do something
What are I messages
This points out the need for risk management, the need for consistency in call handling, and the need for protocol and adherence to that protocol, a complete risk management plan requires the cooperation and compliance of an employee in order to be effective.
what are danger zones