1
The mission of TCOLE, as a regulatory state agency is to establish and enforce standards to ensure that the people would be served by officers who are
Trained, Ethical
In 1997, the FCC released the N-1-1 First Report and Order and FNPRM in which it assigned __________________ on a nationwide basis for non-emergency police services.
3-1-1
Style of speaking, tone, emotion, stress, pitch, intonation, and voice quality are all elements of which of the following?
Paralanguage.
The setting in which the communication takes place is referred to as __________________.
context
_______ a transmission correctly is critical to ensure sender and receiver understanding.
Acknowledging
Finish the phrase: "If it's not in writing,______"
"It didn't happen"
The Exhaustion of physical or emotional strength or motivation usually as a result of prolonged stress or frustration.
Burn Out
The first step of making a moral decision is to:
recognize the decision has moral importance confliction between 2 or more values/ideals.
The term ____________________ identifies a sense of belonging or a feeling of being respected and valued for who you are.
Inclusion
Mental illness refers to a wide range of mental health conditions or disorders that affect your mood, ________________, and behavior.
Thinking
The dispatcher should __________________ to all calls, whether the assailant is on the scene or not.
Assign a priority response
A hostage is a person held by one party in a conflict as a pledge pending the ___________________________________ or a person taken by force to secure the taker's demands.
fulfillment of an agreement
If a package has ______________________________ protruding, assume it has suspicious contents.
aluminum foil or wires protruding
d) A suspension based on a Class A misdemeanor shall be at least
______________.
120 days
According to Texas Public Information Act, requestors have the right to receive a written itemized statement of estimated charges, when charges will exceed __________________, in advance of work being started. (2.2.3)
$40
Which pillar of character could be described as the heart of ethics and ethical decision-making?
Trustworthiness
If a caller reports the presence of a weapon, the __________________ changes greatly. (4.2.4)
call priority
3 Categories of pre-alerts include:
Inquiries, Information, Details.
a civil wrong or wrongful act, whether intentional or accidental, from which injury occurs to another.
Tort
Peer support groups, therapy, meditation, professional counseling are all ways of __________________.
Dealing with stress
Playing by the rules, without stealing, cheating, fraud, subterfuge, or other trickery
Honesty
Globally, many women lack __________________________________________ because they do not have access to the economic, education, health, and/or political systems
Basic human rights
________________ is the leading cause of disability worldwide
Depression
The percentage of people who receive medical care for their injuries after being injured by a intimate partner
34%
The NCMEC serves as the national clearinghouse and resource center for families, victims, private organizations, law enforcement and the public on issues relating to missing and sexually exploited _________.
Children
There are several bacteria and toxins commonly used in bioterrorism attacks. These bioterrorism toxins include:
Anthrax/botulism/plague
A TCOLE license applicant cannot have been convicted or placed on probation/community supervision for a Class B misdemeanor or higher within the last
10 years
__________________ is a non-profit organization whose purpose is to provide interstate communications to law enforcement, criminal justice and other agencies involved in enforcement of laws. (2.1.4)
International Justice and Public Safety Network (Nlets)
Talk group refers to virtual radio channels created for/by a __________________.
Trunked Radio System (TRS).
The two methods of questioning are __________________ and __________________ questions.
open-ended; closed-ended
Governs radio discipline and the operations of the US Radio Systems
FCC
An employer may not discharge or in any other manner discriminate against an employee who leaves the employee's place of employment to participate in a __________.
general public evacuation
The type of stress that is short-term and does not have enough time to do extensive damage.
Acute
Basic building block with which the criminal justice system can ensure that it's public servants have a method of determining what is right and wrong.
Ethics
____________________ is defined as the quality of having an unbiased disposition. It is the characteristic of being just to everyone, of treating them without discrimination or partiality
Fairness
Most personality disorders are caused by a combination of ________________________ and genetic factors.
Environmental
The immediate ____________________________ should always be the top priority for all telecommunicators.
Safety of the caller
A tiger kidnapping is a crime that actually consists of _______________/___________________.
2 separate criminal acts/ taking a hostage and forcing them to commit or assist in a theft.
Telecommunicator Emergency Response Taskforce (TERT) involves a ____________________________ that includes assistance to individual states in developing programs that would lead to the establishment of predetermined and selected trained teams of individuals who can be _________________________ and be deployed to assist communications centers during disasters.
comprehensive program; mobilized quickly
The mission of the Texas Peace Officer's Memorial Committee is not only to plan and facilitate an annual Memorial event to honor their sacrifice but to also be______________________________________________________
concerning each Texas Peace Officers____________________________________ as they occur.
source of the latest information ; line of duty death
__________________ allows persons with a hearing disability to speak directly to a hearing person. (2.1.8)
Voice Carry-Over
Translation services can be accessed via:(4 answers)
Phone.
Mobile app.
Written text.
In person.
Which service allows conversations to flow in a faster and more natural manner than text-based TRS? (3.2.2)
Video Relay Service (VRS)
CYMBALS stands for:
Color/Year/Make or Model/Body style/Additional Identifiers/License plate/State of Issuance
The 4 elements of Prima Facie case of negligence consist of:
duty,breach,cause of action,damages
services provided to employees ranging from consultation about issues with organization-wide implications to individual assistance including employees and family members experiencing personal difficulties
Employee Assistance Programs or EAP
Finishing what you started rather than surrendering to obstacles is a display of:
Pursuit of Excellence
_____________________ (a problem in body function or structure)
Disability
Narcissistic personality disorder includes indications of an ____________________________________ and talents expecting to be recognized as superior
Exaggeration of achievements
_____________ is an internal obstruction of the airway with an object or tongue. _______________ is grabbing, suppression, squeezing, or crushing of the throat.
Choking, Strangulation
The goal of a telecommunicator speaking to a hostage taker with an antisocial personality disorder is to:
keep the subject busy to prevent harassment of the hostage(s). They should also encourage the release of the hostage(s) while using a business‐like approach.
The Office of the _____________________________ System (NIMS)
National Incident Management System
TCOLE rules about enrollment, licensing, appointment, and operation are found in Title 37 Texas Administrative Code Chapter ___________.
217
The PSAP to which a call would normally be routed is the __________________. (1.2.4)
Serving PSAP
TTYs use the Baudot and __________________ signaling.
ASCII .
What is the first thing a sender must do in order for their message to be received? (4.1.2)
Encode the message so it can be understood
APCO
The overseer responsible for assigning and monitoring public safety telecommunicators frequencies?
destruction of local government records contrary to the provisions of the Local Government Records Act of 1989 is a:
Class A misdemeanor
Often used to prevent the repeat of a stressor event
Avoidance Tactics
A person commits this offense if the person knowingly accesses a computer/network/system without the effective consent of the owner
Breach of Computer Security
“From 2010 to 2015, the population of people 60 and older will increase by _________, to 65.7 million men and women.
15%
a mild to moderate level of depression that can persist for years.
Dysthymia
1 in __ women and 1 in __ men experience severe intimate partner physical violence, intimate partner contact sexual violence, and/or intimate partner stalking
4;9
Circumstances which would expedite an adult missing person case could include: (list at least 2/5)
Proven physical or mental disability
Dependence on prescription or illicit drugs
Endangered circumstances
Senility or severe cognitive impairment
Absent under circumstances inconsistent with established patters of behavior
Weapons of Mass Destruction (WMD) are officially defined in Title 18 U.S.C. §2332a(c)(2) as:
Any destructive device as defined in 18 U.S.C. § 921 — for example, an explosive, incendiary bomb, rocket, or grenade.
Any weapon designed or intended to cause death or serious bodily injury through the release, dissemination, or impact of toxic or poisonous chemicals or their precursors.
Any weapon involving a biological agent, toxin, or vector (as defined in 18 U.S.C. § 178).
Any weapon designed to release radiation or radioactivity at a level dangerous to human life.
TCOLE rules about school marshals are found in Title 37 Texas Administrative Code Chapter ___________.
227
The service which contains the following:
- 10 DIGIT NUMBER
-WebCap Tel
-Video Relay
-Internet Relay
-CapTel Phones
Internet Relay service
__________________ are used by TRS to facilitate calls between people with hearing or speech disabilities and other individuals.
Communications assistants .
__________________ regulates the types of communication that an FCC licensed radio station may transmit. (3.5.4)
47 CFR Section 90.405 - Permissible Communications
Originally formulated by APCO members in 1935, officially adopted in 1940.
10-Codes
Section 74.151 does not apply to:
Care administered in expectation of remuneration.
6 dimensions of wellness include:
Emotional, Spiritual,Intellectual,Social,physical,occupational
18 US code 242 instructs that an individual shall be fined or imprisoned for no more than a year if a person:
willingfully deprives another of any rights/privileges/ or immunities secured or protected by the constitution on account of alien status/ or by reason of color or race.
This dimension is concerned with the aspects of culture found in a work setting. While much attention of diversity efforts are focused on the internal dimensions, issues of ________________________________________ and opportunities for development or promotion are impacted by the aspects of this layer.
Preferential Treatment
Dementia is best described as a group of symptoms caused by a variety of disorders that affect the brain and is found in ______________________ over the age of 85.
50%
In _______of rape and sexual assault, the perpetrator used a weapon.
11%
Infant abductions include any abduction of a child under __________.
6 months old
In February of 2003, _______________ signed Homeland Security Presidential Directive‐5 (HSPD‐5) authorizing the Secretary of Homeland Security to develop NIMS.
George W Bush