Red Flags
What are some common Red Flags?
What is yea you got it (:
What validation supercedes all?
What is a Password
How many digits is an extension?
What is 5
What system do we use to verify a signer on a business?
What is SQN
What tab can you find debit cards, loans, and accounts under?
What is the Accounts Tab? made ya think
If a customer doesnt have any information what do we do?
Scream Fraud
How many pieces of information do we need to verify?
What is dos
How do we verify an employee?
What is name, location, extension
If a caller is not on SQN where else could we look?
What is SPI
Can you update the phone number and email in links?
What is Nah
What do we also have to verify when a customer only wants to present a debit card number?
What is Social Security #
What are acceptable account identifiers?
What is account #, SS #, Debit Card #
What system do we use to verify an employee?
What is Outlook.
What tab in a business account would you find a telephone password?
What is Identification Tab
What tab can you find the End Session Notes?
What is History Tab
Where can you see how many time a customer has called in last 90 days?
What is Validation Box
What does password at "account level" mean?
What is the password is for the particular account not necessarily the profile.
How do we verify an Employee calling in on their own personal account?
What is verify them like any other caller
If a customer can not verify their TIN what else can they verify?
What is most recent deposit
What information do we read back to the customer when verifying a transfer?
What is only the information they gave us
If you hear Red Flags what do you do!?
What is call the support line.
A customer has a password on the account but can not verify it. What do we do?
What is contact Support Line
What type of maintenance's can be done when requested by a banker?
What is all of them
List what information in order is needed to verify a business caller?
What is full name, name of the business, account identifier, SQN or SPI ,TIN or deposit, Phone #
When are funds available when we make a transfer?
What is Immediately!