Name that Account
One of our basic accounts which has a monthly service charge.
Simple Checking
The Fraud Department's hours of operation.
7am until Midnight
What does TD stand for?
Toronto Dominion
The number of times a customer can give an incorrect answer before they fail manual authentication.
Three times.
The system store employees use which is often compared to Ovation
Encore
Basic checking account which has a minimum daily balance of $100
Convenience Checking Account.
Old Debit cards are closed under this Fidelity Code
RF20
Our United States footprint lies between these two states.
Maine and Florida.
The type of verification that is done using information from the customer's file as opposed to their account history.
ID Proofing
This system would be used to pull up signature cards or account opening documents.
Filenet
The non-interest bearing Account you are placed into after violating Reg-D for the 3rd time.
Transactional Savings Acct.
LEI is short for what?
Legendary Experience Index
The time period in which a transaction must be made on a checking account before it goes inactive.
6 months.
This service allows customers to be verified using their voice over the phone when they call in.
This is the system we would use in order to pull up a customer's bill pay activity.
Partner Care
This account type is no longer offered by us, and can ONLY be transacted on at a store location.
Passbook account
Our new AHT goal has decreased by how many seconds in comparison to our old goal?
10 seconds.
Month and year that time ordered processing started.
April 2016
Under this verification, a customer is usually able to be authenticated by answering one Category A question correctly.
IVR
Under this system, we are often times able to locate statements for closed accounts which are no longer showing in Ovation
CMOD
The account type which was "free" for employees prior to our Beyond Checking account.
TD Premier Checking.
The number of Wow Support Specialists we have on this team currently.
16.
The time period in which a transaction must be made on a savings account before it goes inactive.
9 months.
Auburn started the Step up Authentication Pilot on this date
January 15th
What does VCAS stand for?
Visa Consumer Authentication Service.