Ten Knowledge
What does “Ten” primarily provide to its members?
Concierge and lifestyle services?
French, Gel, contour.....
Chelsea!
What is the capital of France?
Paris
I speak without a mouth and hear without ears. What am I?
Echo
What is the purpose of asking open-ended questions?
To uncover needs/get more information
What is the core goal of every member interaction?
Creating a seamless, personalised experience?
The worm catcher
Chante!
What is the most spoken language in the world?
Chinese: Mandarin
The more you take, the more you leave behind. What am I
Footsteps
What does “upselling” mean?
Offering a higher-value option that elevates the member experience
What framework do we use for handling unavailable requests?
WIAR: What is a Request
chickens and a donkey?
Claudia!
Which country is famous for sushi?
Japan
I can fly without wings. What am I
Time
What is one way to add value to a restaurant booking
Adding notes, experiences, or enhancements
Name one key behaviour that drives conversion in sales.
Active listening? (also accept: questioning / personalisation)
Multi, double, 2-point.....
Yaseen!
What city is known as the "Mother City"
Cape Town
What has keys but can’t open locks?
Piano
What is more important: speed or experience?
Experience
What is the difference between booking and curation?
booking = transactional, curation = personalised experience design
Down the rabbit hole she goes
Inga!
Who is our CEO?
Alex Cheatle!
What gets better the more you use it
Your Brain
What technique helps guide members to better decisions without pressure?
Consultative selling