Case Initiation
An EE went back to FT hours on Apr 6. We received a new ERN on May 6 with a FDA of May 1. Would we complete our 1st IC on May 6?
No, this is within the 30 day recurrence period and we should investigate further before completing an IC in a new STD claim
Your EE has returned to FT successfully but you entered the RTW date incorrectly. You make changes in NAV and proceed send the memo to PM for closure. Can you close the file now?
No you must wait until the next business day to allow the 24 hour report to capture your changes
Your EE reports their symptoms of anxiety are getting worse and they are looking for help with treatment. Who can you ask for help with this request?
Hint: not on our team/ 2 answers
Mental Health Specialist
Functional Rehabilitation Specialist
Where can you find confirmation is someone is a trusted contact for a claim?
Hint: 4 possible answers
ERN
PM Look Up tool
TD One Note
True or False: A new One Up manager has been verified by the PM. You have double checked the new One Up's contact information. You can now make changes to the NAV contact screen.
False: you must contact absence management to make this change for you
You are managing a SAS file: Your EE has successfully RTW after their STD benefit period but is now requesting a complex accommodation. Who can you ask for help with this?
Hint: not on our team
Accommodation buddy
True or False: If you are unsuccessful in 1st IC attempt and have EE email on file, you would email PM and EE to inform them the IC was unsuccessful.
False: email auth is required for each new claim. Even when the email is pre-populated on NAV we cannot email until email auth is provided
It's time to complete an LTD referral. Your employee's name is Jane Doe and they work for TDI. Who is the LTD CM that should receive your referral?
Amanda Cato
Your EE completed a WFM in preparation for RTW. They email you saying that they would like you to recommend work from home because during the meeting, their manager approved it. How can you verify this internally?
Hint: 2 possible answers
WFM report
Work Facilitation Specialist