Generators & Power
A TDM would engage this internal department first if a customer contacted the hotline to declare for a generator.
What is Logistics Operations?
The recommended follow up cadence for a regular alert client.
What is at least once per day or daily?
The monthly rental of a single wide MRU.
What is $3,500?
Although this client sets off our pager regularly, they don't typically do it to go on alert status or declare for resources. (Hint: This may be fixed or getting fixed.)
Who is Office Depot?
The first application (database) in which the information for a new Alert/ Declare case would be entered.
What is Salesforce?
The length of cable included by default in all power contracts.
What is 50 feet?
The action that must be taken by the client before an Alert can officially be moved to declare.
What is approval of costs via DocuSign?
I have a generator test and I need to get a cost for the customer. This would be the correct place to source this information.
What is an actual quote from Logistics Ops?
This client recently had their contract "right sized" so that Agility Recovery is no longer "losing money" when a generator is deployed during an outage.
Who is Speedway?
A customer would email this address to go on Alert with Agility Recovery.
What is help@agilityrecovery.com?
The most commonly sourced generator size at Agility Recovery.
What is 150KW?
The page the TDM should be sharing with the client during an onboarding call for the ReadyTechGo (RTG) device.
What is the ReadyTechGo Instructions & Overview Internet website?
The daily rate for LTE device usage?
What is $105?
When this client alerts, they provide a location playbook which includes: Site address, site POCs, Generator specs/ requirements for site.
Who is Grifols?
The amount of alerts/ declares that an on-call TDM would take on before the "second" on-call TDM would begin assisting.
What is 3?
This type of connection consists of three separate conductors that are needed for transmitting electricity.
What is 3 phase (or triple phase)?
When sending a DocuSign, the following fields need to be completed by customer: Signature, date signed, name and this.
What is the signee's title?
The remote site MRU rental fee for Brampton.
What is $3500?
Santa Rosa, Amerisafe, and Rain Carbon all have this type of contract with Agility Recovery.
What is they are all ReadyFlex/ Yard Standby clients?
When preparing for a LiveSite test with an existing LiveSite customer, what will you reference for the pretest call, all the way through the actual test...and even during the report creation process.
What is the customer's previous year's test report?
The amount of watts in an "amp."
What is 120?
At the end of a Tabletop exercise, currently these 3 deliverables are sent to the customer.
The daily usage charge for an ReadyTechGo (RTG) Quickship (reserve) device.
What is $3 per day?
If this client declares for resources, you will need to obtain a PO# from them to be used when Agility invoices the client. (Usually takes them a day to generate this number).
Who is Valero?
The newest member of the Canarini family.
Who is Ryan?