Sandler and More
What are the components of a UFC?
Up-Front-Contract contains:
1) Setting expectations (Timing, topics etc.)
2) Giving possible outcomes
3) Getting buy-in
Is pricing a strength or weakness for Qualtrics?
Weakness - its expensive!
Where do you get help with Legal?
Legal office hours, asklegal Slack or the Zendesk portal in Okta
A Marketer is struggling to identify their happiest customers, and would also be able to get some customer testimonials from them. What are some survey types or solutions you would discuss?
NPS (ID promoters), TechValidate
What goals do Customer Success buyers have?
●Manage a team dedicated to customer success or account management
●Successfully onboard customers and maintain health accounts
●Grow revenue by preventing churn and increasing customer loyalty
What is FUDWACA?
Pain Language - Fear Uncertainty Doubt.... etc.
Is GetFeedback implementation faster or slower than Medallia?
Faster!
Where do you get help from the Sales Ops team (sales tools, accounts/contacts)?
Via the Contact Sales Ops button on any object in Salesforce
Why would you want to demo CRM workflow automation during this time of economic uncertainty?
Now, companies will work harder to maintain customers, without increasing headcount for support and other roles. They will need to integrate systems to support automated workflows, leverage feedback data to enhance customer records, present the right offer at the right time, pair their best employees with their most valuable customers, surface actionable insights to the right team members, and repair damaged
relationships quickly.
How does GetFeedback help Salesforce Admins?
●GetFeedback Direct is a connected app that brings customer feedback to life in Salesforce
●Map feedback to any standard or custom object for easy and actionable reporting
●Built to work with any Salesforce product, from ServiceCloud to Pardot
What is a tool you can use to research a buyer's business to find out more about their website traffic?
SimilarWeb
Why does GetFeedback beat Salesforce Surveys so easliy? (They're getting rid of it entirely!)
We are built for Salesforce, the #1 app in the appexchange and they use us!
Who helps set up custom demo environments and answers questions about functionality? Hint: You should contact them as early as possible on any GetFeedback Digital deals to ensure success.
Solutions Engineers
Who from our team should join you for a demo call?
Solutions Engineer and/or your manager.
Why would Customer Support leaders find value in BOTH GetFeedback Digital and Direct?
Improve self-serve support materials and reduce tickets.
Get feedback on support interactions.
"Don't spill the _____ in the lobby"
Candy
Which tool has more survey types, SME or Qualtrics?
25 for SME, 22 for Qualtrics
What team helps with quoting and closing business?
In order to customize a pitch deck, what is the order of operations in Highspot? Walk us through it
Edit a Copy
Remix
Pitch
Customers are exiting a checkout flow en masse. Which teams or titles typically tackle this and which product would they use?
eCommerce, Insights. Digital.
What is a tool you can use to research a buyer's business to find out more about their tool stack?
BuiltWith
Where can you find the most up-to-date competitive resources?
The C.I. Hub in Highspot!
What team should you be in contact while working on any upsell or expansion deals?
Our Inflation and Recession messaging is built to help strengthen your ROI conversations during times of financial uncertainty. Why is survey data more important now than ever?
Survey data from across our Momenitve solutions can be used to make important, business-critical decisions.
Product roadmaps should be data-driven to reduce risk, especially now. We can help collect this data across the necessary touchpoints to make important decisions about strategy. Survey data from websites, apps, CSAT, NPS, and more are some ways we can help businesses make more informed choices about what comes next.
What are some problems that Marketers are facing during times of economic uncertainty, recession and inflation?
● Budget & headcount cuts; company’s desire to “do more with less”
● Competitive pressure to maintain/gain market share
● Maintaining or growing conversion metrics amidst downward pricing pressure
and lower demand from businesses and consumers
● Risk-averse company looking to re-use existing assets (optimize existing
campaigns vs create new)