Show:
Determination for Assistance/ NFIP
Recertification
FEMA'S MISSION
Generating Letters
Helpline
100
The applicant received assistance in a previous disaster. The damaged dwelling is in Flood Zone A or V of a non-sanctioned community. I.N.2. NFIRA Review SOP
An applicant will be determined NCOMP if all of the following are true?
100
A written lease agreement that contains the terms of tenancy is in place, and ii. The space being leased is for a housing unit.
What is a valid Landlord-Tenant Relationship?
100
support
FEMA mission is to________our citizens and first responders...
100
ADOC MDOC RFI RRDOC
Caseworkers can manually generate and select “Send to the Mail Queue” for the majority of all "Notification" and "Request" letters such as:
100
“I can do that for you. While we are waiting for the supervisor, may I pull up your application and verify the information? We will save time and your information will be available for the supervisor once he/she arrives. While we are waiting, may I ask what you wanted to speak to a supervisor about?”
When an Applicant request to speak to a supervisor, what's the protocol?
200
Flood Insurance Waiting Period I.N.2. NFIRA Review SOP
If the date of loss exceeds the 30 day flood insurance waiting period, applicants will be ineligible for insurable flood damaged items in the second declared flood disaster and will be determined NCOMP.
200
No. Pet deposits will not be considered acceptable to show proper usage.
Are pet security deposits considered proper usage of Rental Assistance?
200
Yes. The Stafford Act and other authorities allow FEMA to collect this data. FEMA collects this information to determine eligibility and administer financial assistance under a presidentially declared disaster." The applicant must confirm that he understands the Privacy Act.
Is this mandatory?
200
NO. There is only one exception to this rule and that is if updating from Ineligible decision to an Eligible award.
Do you manually generate any eligibile letters?
200
a. Completed Application for Continued Temporary Housing Assistance form, including your signature, which was mailed to you on [read the date of the letter]; b. Rental receipts for the months that you previously received rental assistance; c. A copy of your current lease with your signature. If the lease on file is still current, we can use that one; d. Current gross income (before taxes) verification for all members of your household 18 years of age and older. e. Verifiable documentation to support your claim of pre-disaster and current expenses.
To request continued rental assistance, please mail or fax the following information?
300
The applicant has a NFIRA requirement form any previously declared disaster; and The applicant did not purchase a flood insurance policy prior to the second flood event. I.N.2. NFIRA Review SOP
An applicant will be determined NCOMP if all of the following are true?
300
No, we cannot pay beyone the 18 month disaster period of assistance even if an Application was sent. However, if the applicants document was in the file prior to disaster end date and the applicant is requesting payments for months within the disaster period, we are able to process the assistance as long as the payment time period does not exceed the 18 months in total Temp Housing Asst.
If the time frame indicated by the Applicant Letter indicates the 120 day time-frame extends BEYOND the 18-month period of assistance or closure date of a disaster, CAN WE STILL PROCESS THE ASSISTANCE WHEN THE APPLICANT SENDS IN DOCUMENTATION?
300
True. The Privacy Act of 1974 protects rights as to how FEMA uses and shares information you provide.
The Privacy Act of 1974 protects your rights? True/False
300
E-mail mdmailrm@fema.dhs.gov . To ensure copies of the correct letters are mailed to the applicant’s accurate CMA, include in the e-mail: a. Applicant’s Name b. Disaster Number and Applicant’s Registration ID Number c. Letter name and/or code d. Letter generation date
Applicant requests to receive FEMA letters via US Postal service.
300
For situations when a Helpline agent needs to be away from the caller for a period of time, the agent should place the phone on mute so he or she can hear if the caller has any questions. The agent should tell the caller that it may take some time to get back with them and confirm the caller has the time to wait. For example say, “I need to review your file and it may take some time to get back with you. Do you have the time to wait?” The agent can leave the caller on mute for a maximum of 5 minutes before checking that they still have the time to wait
What is procedure when placing a caller on hold or mute?
400
Personal Property Special Flood Zone (EPPZ), Eligible Home Repair Special Flood Zone (EHRZ), or Eligible Replacement Housing Special Flood Zone (ERPLZ). I.N.2. NFIRA Review SOP
What is the specific eligibility decisions include?
400
Income from Self-Employment would be any official document showing gross income which could be 1. Federal Income Tax Returns 2. Statements from individual the app does business with 3. Copies of the Payment 4. Sworn Statements of income.
What documents are acceptable to determine income for a self-employed applicant?
400
CCA (Child Care) is a new program that will assist with child care expenses due to the disaster.
What is the new program Effective October 1, 2013
400
An RFI should not be used for the ONA category of Personal Property.
Should an RFI be used for the ONA catergory of Personal Property?
400
Call NCT AG to request the inspection status from the Project Monitor and include: o Applicant’s name o Disaster number o Registration number o Inspection issue date o Brief description of the situation
What all should be included in the call to the NCTAG requesting inspection information regarding no contact (issued more than 7 days ago) ?
500
a. New or updated flood maps; or b. An official revision to an effective NFIP map by ‘Letter of Map Amendment’ or ‘Letter of Map Revision’, which removes the property from a Special Flood Hazard Area (SFHA). I.N.2. NFIRA Review SOP
Flood Zone changes may be contributed to?
500
The lease must be in writing and is acceptable regarless of style or format (handwritten or typed).
What is a valid lease?
500
No.
Is it mandatory to provide FEMA's mission with the applicant at the time of registration?
500
No. A timer is not required for an ADOC.
Is a timer required for an ADOC?
500
Please include DR number, registration number, last four digits of SSN, and your name on all pages of any correspondence you send.
What is FEMA Mailroom procedures?