Show:
Apts.com 101
Just Say No to Cancels
Maybe the SalesForce Be With You
Day by Day... by Day
#BlameDickey
100
Name the President of Apartments.com
Who is Brad Long
100
What is the first thing you do when receiving a cancellation notice?
What is Email Cancel@apartments.com
100
What is the name of the "Social media" outlet in Salesforce?
What is Chatter
100
The program to use for planning your day
What is Streets and Trips
100
What is the most important component of a Cold Call Visit?
What is setting an appointment, fact finding, identifying appropriate contact person
200
Name 5 competitor sites
What is Apartment Guide, ForRent, Apartment Finder, Rent.com, Craigslist, Realtor.com
200
What is the time period in which you need to meet with the property in person after receiving a cancellation?
What is 14 days
200
The section used for updating annual reviews
What is Order History
200
How many Management level meetings are you required to have each month?
What is 12
200
A property can use this to send out that data to all ILS's
What is a Feed
300
This provides Apartments.com employees a means of sharing news and information and is intended for internal distribution only.
What is Apts Weekly
300
What are the 3 things you need to do when updating a cancel case?
What is Status, Cancel Reason and Contact Person
300
In this section of SF you will find National Apts.com statistics and ancillary performance specifics
What is Knowledge bank
300
What are your Monday Office Day's for?
What is What is planning your week, setting meetings, preparing for meetings, prospecting, Updating Annual reviews
300
What are 3 items you should address at a Maintenance Visit/Meeting?
What is Review ad, confirm lead destinations, package/enhancement review, provide Monthly snapshot, Share Apartments.com news and updates, Ask Open Ended Questions to learn more about community, Set Expectations, Discuss Sales Opportunities for ancillary/upgrades/sister properties etc
400
The team within Operations that are responsible for entering the data on the contract
What is Order Entry
400
Name 2 reasons why a property would cancel their advertising
What is Budget, High Occupancy, Low Leads, Low Conversion, Change of Management, Non Pay, Expiring Contract, Rate Increase
400
How do you Communicate an Annual review in SF?
What is Send Annual Review Email #3 in Activity History or Send new agreement
400
What does COM stand for?
What is Change of Management
400
Name 3 things you should bring with you to a management level meeting
What is Agenda, Management Company Summary, Feeds, Ancillary report, Lead Destination Summary, Updater Log in Summary, Snapshot of search results, Presentation, Ad grid, Recommendations, Lead Summary
500
Name 5 things that set Apartments.com apart from the competition
What is our AC customer service, Professional Field Researchers, Our Intuitive Name, #1 Comscore, Our training series, Mobile Platform
500
Name 3 ways to overcome High Occupancy Objections
What is Trending Occupancy percentage, Renters are searching 60-90 days in advance, Overall Exposure
500
Once you enter an opportunity and case, what is the most important final step?
What is Stage the Case
500
Name 3 reports within Spotfire that are used most
What is Management Company, Geography, Lead
500
_______ + _______ = Revenue Growth
What is New Units and Low Cancels