Phones
Two things you state at the beginning of every call
What is Name and Badge Number?
Requirement before rerouting to exam, CATA, or Aur
What is PERMISSION?
The name of the yellow garment that Steelers fans wave
What is Terrible Towel?
Floors the call sites are on
What is floor 3 and 4?
CSR on Team 301 with 100% customer accuracy (no 715's) for FY24
Who is Kelsey Fisher?
A form you fill out if a WRONG social security number was entered in by mistake
What is Form 11377?
Letter that is required when a 1040x is a no consideration claim
What is 916C?
The very first owner of the Steelers
Who is Art Rooney?
Operations Manager for Pittsburgh Site
Who is Josh Miller?
The amount of Cipicchios that work at the IRS including our team lead Chance
What is 5?
Our motto before answering a taxpayer's question
What is "See it before you say it"?
An interim letter required to be sent to the taxpayer when their case is being transferred to another office
What is 86C?
The coach who coached the Steelers the longest
Who is Chuck Noll? (23 seasons)
A member in senior management that has triplet sisters
Who is Paula Bergamasco?
The amount of team members that started with Selene in 2022
The two NEW required items needed in AMS notes when working the PPS line
The action that is used when a taxpayer is requesting 1040x refund to be applied to the following year
What is the use of the Credit Transfer Tool?
The Steeler player who showcased in a soda pop commercial saying "Hey Kid, Catch!"
Who is Mean Joe Green?
The place the Pittsburgh site meets for an emergency evacuation
What is BYN Park on Grant St.?
The team member on team 301 that has a collection of over 100,000 baseball cards
Who is Scott Buchina?
Requirements when giving a transfer pin
What is have taxpayer repeat pin, advise only good for this call/any transfers within the call and when they get connected give their pin, name and ssn to next rep?
Two things needed for a Direct Deposit 1040x MeF adjustment when a TC 970 AC 001 is posted on the account.
What is IRN 972 and refund amount?
Pittsburgh's team name the first year of the NFL
The musical Patricks daughter's art showcased in
What is Seussical?