Tax Form
IDRS CC
System Tool
Call Resolution
IRM
100

A U.S. Individual Income Tax Return.

What is Tax Form 1040?

100

Requesting Taxpayer and Representative Information on the CAF.

What is CC CFINK?

100

To send Forms and Publications.

What is ELITE?

100

An agreement, binding both the taxpayer and the Service, which resolves the taxpayer's tax liability.

What is OIC?

100

CR must promptly provide, in a professional and courteous manner, the following information (greeting).

What is IRM 5.19.5.4.12 Telephone Techniques and Communication Skills?

200

To figure and pay the tax due on highway motor vehicles. 

What is Tax Form 2290?

200

Research electronically filed return info, both accepted & rejected returns.

What is CC TRDBV?

200

To find call procedures, resolutions

What is e-ACSG?

200

BMF In Business exceeds AAB $25k.

What is Transfer to the Field?

200

Only SCP employees should assign accounts to this function/unit.

What is IRM 5.19.5.12.3 N Function Inventory?

300

Used to set up PDIA if a taxpayer is a wage earner.

What is Form 2159?

300

Will interrupt, delay, accelerate or skip routine notice issuance.

What is CC STAUP?

300

To assist wage earners in determining the correct amount of withholding from their paycheck.

What is Tax Withholding Estimator?

300

Secondary taxpayer wants an IA but the primary taxpayer has an open return delinquency.

What is MMIA?

300

Designed to provide a framework for efficiently answering common ACS calls. It is divided into six sections for improved readability.

What is IRM 5.19.1-3 ACS Call Flow?

400

If you inadvertently access an account of someone you know.

What is Form 11377-E?

400

Use to close an open TDI case.

What is CC FRM49?

400

Used to find additional information on Transaction Codes.

What is Document 6209 Code Retriever?

400

We will not pursue collection at this time because the account is determined to be CNC for an AAB $10,000 or more.

What is Hardship CNC?

400

Provides typical examples of issues that create balances and how to correct them.

What is IRM 5.19.1.4.4.2 Balance Due Taxpayer Education (Cause and Cure)?

500

Used by tax-exempt organizations, nonexempt charitable trusts, and political organizations.

What is Form 990?

500

Control case, update controls, and record history.

What is CC ACTON?

500

A database web-based program housing personal data for individuals.

What is Accurint?

500

We will not pursue collection at this time because the account is determined to be CNC for an AAB $10,000 or less.

What is CNC Deferral/Exception?

500

Be sure a written warning of NFTL filing is evident on each module to be included on the NFTL. Examples of notices: CP 501, CP 504 or CP 523

What is IRM 5.19.4.5.3.1 Before Filing NFTLs?