D2d
When a customer pays a bill, we advise the customer that the bill payment company will post the payment when?
2-3 business days
True or False. Only the Primary Cardholder personal information can be used to activate Visa cards through the VRU.
False- Either the Primary or Secondary Cardholder can activate the card, but the Primary Cardholder's personal information must be input.
What does NBA stand for?
Next Best Activity
What is ENP?
Enterprise Notifications Platform
http://insite.bns/Home/Document%20Library/DYK_07312017%20InfoAlerts%20-%20Platform%20Change.htm
What are the four Principles of Authentication?
Correct, Complete, Confident, Consistent
Using Centralized Maintenance, CSOs can Grant, Increase, Reduce and Remove Overdraft Protection, as well as switch the Overdraft Protection from one account or another.
FALSE-Requests to Grant or Increase Overdraft Protection are transferred to Sales.
What ECI value for VISA is:
Non-Authenticated Security transaction at a 3-D Secure (VbV)-capable merchant and merchant attempted to authenticate the cardholder using 3-D Secure (VbV).
ECI=6
http://checkpoint.bns/Documents0/Reference%20Manual/2-15-1.html
A customer receives an NBA offer online, what 3 options do they have? Accept, No thank you and....
Remind me later
What department sends text messages to clients?
Canada Collections
Where can you see past credit limits on a credit card?
Where do you get the name of a company when placing a stop payment?
Account level, F8
Mr. Thomas has called to advise you that he will be away in Florida for the next 4 months, but his VISA card will be expiring in 6 weeks. He will need his card while he is gone and would like to have a new one before he leaves.What should you do?
If the expiry date is less than 4 months from the current month ,the system will replace the plastics with a new expiry date ck. pt. 7.1 Issuing Replacement Cards.
What is the NBA for face to face meeting at branch for financial review, no incentive.
Complete or schedule financial plan
What is the term for a fully digital mortgage experience that allows customers to apply, get approved, and fund their mortgage without ever meeting with a Scotiabank employee.
EHome
What is CASL?
Canada’s Anti-Spam Legislation (CASL)
Where can you find the cash back on a Momentum bank account?
F2, F9, F9
CSS, SAV
card/account number
When does interest begin if a GM client has a DPO?
After the 90 day period. (expiry date of the DPO)
You receive an NBA for:
Encourage the use of mobile banking, no incentive. What disposition do you use?
Customer self-serve
What 2 types of bundles are stop sold effective March 1st, 2019
http://insite.bns/Home/Document%20Library/DYK_02262019%20Momentum%20and%20bundle%20stop%20sell.htm
Where can you find the up to date cash back on a Momentum Visa?
Intralink, View Change CIS, click on the card
What is the queue to reverse fees on a DDA account?
DDAREV
http://insite.bns/Home/Document%20Library/DYK_09142017%20New%20Goodwill%20and%20Service%20Fee%20Reversal%20Queues.htm
When getting expressed consent, what type of client do you need to be extra cautious with?
Be extra cautious when speaking with elderly customers (as identified via customer profile); if there is indication of confusion, or they indicate that they are hard of hearing, do not proceed with the sale
http://ccweb.ebss.bns/Sourcelink/Express%20Consent/doc/Express%20Consent%20Q&A_Jan%2028.pdf
What does the NBA:
Encourage PACS to savings account mean?
Pre-authorized contribution to savings account. No bonus.
What is Kit-Kat in regards to Scotiabank knowledge?
Available to NFC-enabled Android devices with OS version 4.4 Kit-Kat or higher
http://insite.bns/Home/Document%20Library/DYK_Mobile%20Wallet.htm
What is the name of this product?
On March 25th 2019, Scotiabank will introduce Scotiabank Healthcare+ with a focus on physician specific banking solutions for Canadian medical students, residents and physicians.
HealthCare Plus
http://ccweb.ebss.bns/sourcelink/default.asp?path=Small Business/HealthCare Plus