Status Codes
What status code does a QC use if you need to return an account back to a CM for more information needed on an original application? (1st time payer)
5
On an AFR account when can you change to payee type?
Change in ownership or change in management.
Are paystubs an acceptable form of proof of Income?
Yes , QCT in is 1 and QCT out is 2 consectutive paystubs
What is required to submit payment to a landlord?
w9
POO
lease
ledger
What are forms of ID we can accept?
Utility bill
Student ID
Library card with pic and address
State issued program ID or License
Passport
International jurisdiction issued ID
An employment identification card
Certificate of marriage or license
Copy of a certified divorce decree
Copy of a certified, court ordered maintenance award
Statement from a single or joint bank account, certified purchases or loans that include name.
Credit Report showing residence and single or joint financial activity
Utility bill, credit card bill, or other bill with your name and address on it
Letter or notification, medical facility , goverment departments.
Military ID.
what status code does a QC use when paying an account 1st time?
11
When an applicate shows prior assistance on pbi but did not put on there application what do we have to do?
Based on PBI the total paid would have to be divided by the base rent and accounted for on the erap.
What is required on proof of income document?
Name, address, total and dates
If the landlord only provided w9 and POO can we still pay it?
yes if the lease and ledger are found on the tenants application
When do we need to have forms of ID on an application?
Cash wages income or $0 income on main applicant.
what status code does a QC put an account in for an irregurity on a original application ?
23
How many outreach attempts do you need on a tenant only case?
3 attempts in 20 days . 2 out of three attempts have to be different.
If the initial applicant supplied a W2 do they need to supply addition income on an afr request?
yes
On a landlord paid case, does the lease agreement need to be signed.
NO
What is the difference between QCT in and QCT out
QCT in cases are in a low income area, and the requirements for documents are less restrictive.
What status code does a QC use for an irregularity on an AFR account?
20
We pay the tenant. Once everything has been confirmed of course :)
If someone supplied a 1040 on an original application and is a QCT in how many pages are required?
Page 1
On a landlord case, the tenant is not listed in section b but the documentation is provided in the docs file. What do you do ?
Open section B and add the tenant and attach the documents.
IF a case is High Risk, what are the 3 flags to watch for?
Zero income, asking for all months at full value , ERAP over $50k.
What status code does a QC put an account in when paying an AFR ?
45
During a duplicate check on a case, you find multiple cases for your tenant , What case can be processed?
The case with furthest status and most documentation .
ID is required from main applicant
if the flag is on a different tenant case you can pay the landlord if the landlord is not irr.
If you have a 23 status account and the irregularity is on the drivers license and lease, what do you do for the reviewer checklist to complete ?
You would deactive I.1 and I.2 for lease and check k supporting documents on inelgibility section and check irregularity tab with yes , and select in outcome, irr move to 10 , and check inconsistent on inelibilty section.