Disaster Mods
What are the five things you should send your manager when doing a disaster mod?
CASA / Account number / Milton or Helene /Frequency / Zip Code
What the name of the boy with the football head that lived in NYC
Arnold
What's the name of the Drivetime front in SCM
Chris Tibbles
Name the doll who married a doll named tiffany?
Chucky
What should you say on every outbound call with RPC?
QC Statement
Where do you zero days past due account go for disaster mod?
Solution Team
What's the name of the blue friend on Doug?
Skeeter
How long has Tiffany worked for Bridgecrest?
Almost 10 months
What was the line that was popular after trick or treat?
"smell my feet give me something good to eat"
When doing Demos what do you ask the customer?
Has anything changed with your home address, phone number, email address, or employer
Once a disaster mod is complete when can we submit a regular extension request?
30 days
What was the name of the teacher on the magic school bus?
Ms. Frizzle
Who is the head person in charge at this location
Claudia
What year was the movie Scream created?
1996
What information are we able to give a Guest?
Nothing!!!
If a bi-weekly customer is 52 days past due and eligible for both a disaster mod and 4 regular extension, what would you do?
Submit 4 extension or 3 extensions with payment :)
What year was SpongeBob created?
1999
Where is our MOPS team located?
Mesa Arizona
What's the name of Wednesday best friend?
Thing
When adding a cell phone number what do you do?
Read cell phone consent and authorize consent in Vision
If a monthly customer is 27 days past due and eligible for both a disaster mod and one extension, what would you do?
Disaster Mod!! and set up next payment
What's the name of all three power puff girls?
bubbles blossom and buttercup
Who is the newest Assistant Director at this location?
Tim and Yvonne
What is the saying on nightmare on elm street?
Whatever you do don't fall asleep
What should you do to cover yourself on every call?
Recap