Team Bey Bey Kids

Status

100

Application approved and line of credit issued, customer can now take cash advances.

What is issued?

200

Loan application declined during underwriting approval.

What is RBF Declined? 

300

Scheduled payment has been defaulted on

What is Past Due? 

400

Customer has closed their line of credit

What is Paid Off? 

500

Primary state of a loan; first entered after funding is confirmed

What is Current? 

Systems

100

Wiki is Enova’s internal platform. It is used to share information within the Enova Community.

What is the Wiki? 

200

The platform is used to ensure that the time worked is adequately paid. 

What is Workday? 

300

Used to verify the customer's identity and uncover information needed to get a complete picture of a customer. 

What is Lexis Nexis? 

400

It provides lenders the ability to verify a borrower's identity, bank account number, and balances in real-time 

What is Decision Logic? 

500

Enova’s Customer Relationship Management (CRM) application

What is the Portal? 

Escalated Cases

100

What type of escalated case would you send email 807a

What is a CCCS case? 

200

What type of escalated case would you send email821

What is a deceased case? 

300

What type of escalated case would you send email 644a

What is a Military Case?

 

400

What type of escalated case would you send email 804b

What is a bankruptcy case? 

500

What type of escalated case would you send email 506

What is updating personal information? 

LOC

100

Borrowers make a request for funds.

What is a Cash Advance? 

200

Fee assessed when a Cash Advance has been requested 

What is 10% Cash Advance Fee? 

300

• The only time the SBF will increase from $5 per $100 to $10 per $100 

What is a billing Cycle Update? 

Extra points if you can explain why the customer would receive a $0.00 bill during the cycle change.

400

Customers earn this reward of 6 months of on-time payments. 

What is a Skip A Pay

500

Our customer service team should NOT process this request if any of the following conditions are true:

• The account has an account balance.
• There are one or more in-flight payments or cash advances.
• There is at least one outstanding protected case open.

What is close the LOC?

Installment

100

Typically, the borrower receives a lump sum payment (the principal) from a lender and pays it back at a cost (interest rate plus any loan fees)

What is an Installment Loan? 

200

Interest is calculated only on the remaining unpaid principal amount.

What is simple interest? 

300

This is the more popular repayment method for many customers

What is ACH? 

400

A payment moved from an upcoming installment payment obligation to a date beyond the customer's final contractual due date.

What is a deferral? 

500

• Loans owned by NetCredit ONLY (NO bank owned loans)
• This only applies to installment loans (NO LOC)
• Any customer that requests 3 or more months of payment relief 
• Current and defaulted customers  
• Customers who have maxed out their deferrals are only eligible for 1 of these 
• Repayment Method is only ACH or Debit Card

What is a TPR?